Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Mrs R.
Has not arrived yet but all three previous orders have been most successful
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Rose. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your remaining order status. You can contact us via email at [email protected]. Thank you and have a nice day! -Team MrFluffyFriend™
S B.
My dogs love the fluffy bed. The time to receive was very long, but now that the bed is here, the dogs seldom sleep elsewhere,
Reply from MrFluffyFriend™Jan 24, 2023
Hi there! Nothing makes us happier than knowing that your pet loves the bed. Thank you for the positive feedback! ! 🐾️
Susan F.
The quality is very good but I was disappointed with sizing of the bed I read the recommended sizing for different breeds but found the one I ordered the recommended size but a bit too small . We have a 12kg Labradoodle and there is no room to spare when she gets in . Next size would have been better . A great product otherwise
Reply from MrFluffyFriend™Jan 20, 2023
Hello Susan. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product.
Ardyth
I got the beds quickly, & they are so soft & beautiful. You told me how to safely wash them. Our dog is taking time to get acquainted with his new bed. My son’s dog as well. Do you recommend removing their old bed? Don’t want to add anxiety. My friend said after a month her dog now loves & uses his fluffy friend, so looking forward to that. Thank you!
Reply from MrFluffyFriend™Jan 26, 2023
Hi Ardyth! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
AT
One star because customer service id rigid and stuffy. :( sad face Package was late, no way to cancel when I reached out to them. Before I got home on the day the package was delivered someone in the house accepted it and it was opened, instead of the returning it. Lastly, I ordered a Large and a Medium or Small arrived. I was stuck with it. Never again!
Reply from MrFluffyFriend™Jan 26, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Anne H. W.
Our mini schnauzer loves this fluffy bed. He is now excited to go in his crate at night, and camps out there during the day … cozy in his fluffy bed.
Reply from MrFluffyFriend™Jan 26, 2023
Hi Anne! Nothing makes us happier than knowing that your pet loves the bed. Thank you so much for your positive feedback! ! 🐾️
Heather
I would give 5 stars for the product itself, and 2 stars for communication and shipping time. I did not realize the product was shipping from another country, and your lack of communication about this is appalling. That being said, I finally did receive email replies, but only days before the product finally arrived. The bed itself is quite nice, but expensive for what I received. In addition, there was a *powerful* chemical odor until I washed and dried it. Our dog does like it very well, but not necessarily more than her other available beds. All in all, I wouldn’t order a second bed, nor unfortunate would I recommend to others.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Heather. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Lin
Bought a bed as a Christmas gift for our office dog and decided to try one for my dogs as well. Beautiful colors (apricot and lime green) and well made. Ultra soft and my dogs absolutely love the bed, so I've had to order two more!! Received the orders in a timely manner. I did comparison shop on Amazon and definitely got the best deal direct with MyFluffyFriend!!
Reply from MrFluffyFriend™Jan 26, 2023
Hi Lin! Nothing makes us happier than knowing that your pet love the bed. Thank you so much for your positive feedback! 🐾️
