Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Tracey M.
Bed came with packaging ripped and bed exposed
Reply from MrFluffyFriend™Jan 18, 2023
Hi Tracey! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Margaret H.
Disappointed with product. I have purchased two others - one from the Reject Shop and one from Woolworths - at half the price and of at least equal quality.The way the bed was packaged ie all air sucked out and then squashed/folded into a very small cube size for posting, has affected the structure ie the sides of the bed are lumpy and gappy. I am now using this bed in the car footwell where it squashes up a bit so the lumpy/gappy issue is not so pronounced. This is not what I bought this bed for - it was for my dog and cat to use in the house. I will now buy another from local retailers. I’m sorry for this negative review, folks, but these are the facts
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
joan S.
Items didn't turn up customer service was terrible and not fit for purpose total lack of service and support from your company contacted you on several occasions no response items arrived very disappointed with the quality and service again no response as that they were on the way not as much as an apology not a company I would use again or advice friends too either
Reply from MrFluffyFriend™Jan 18, 2023
Hi Joan! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
sharon
Even though my order was delayed, it arrived in time to go under the tree, absolutely wowed! Thank Fluffy Friend, the dogs love the beds. My Cairn pushes my Patterdale out of the large bed and the Patterdale uses the medium bed! Lol. ( Should have gotten two large.)
Reply from MrFluffyFriend™Jan 28, 2023
Hi Sharon! Nothing makes our happier than knowing that your pet loves our bed. Thank you so much for your positive feedback!🐾️
Margaret
Easy ordering, timely shipment, great product.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Margaret! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
customer
Temps de livraison d’au moins 3 semaines pour un coussin de mauvaise qualité. Au bout de deux semaines il était troué. On me propose 15% pour acheter un nouveau coussin
Reply from MrFluffyFriend™Jan 18, 2023
Bonjour à tous! Nous sommes terriblement désolés de savoir que vous n'êtes pas satisfait de notre produit. Vous pouvez nous contacter par e-mail à [email protected] afin que nous puissions chercher une solution ensemble. J'ai hâte d'avoir de vos nouvelles!
Tammy
The Anxiety Relief Bed is great! Dixon loves it and I love the size, color and quality.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Tammy! Nothing makes us happier than knowing that your pet loves our bed. Thank you so much for your feedback! 🐾️
Beth
Very soft, my elderly dog loves it in her crate
Reply from MrFluffyFriend™Jan 28, 2023
Hi Beth! Nothing makes us happier than knowing that your pet loves our bed. Thank you so much for your positive feedback! 🐾️
