Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Sonia D.
Be honest about product!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Sonia! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mary R.
Our dog likes the fluffy MrFluffyFriend bed so much that she turned down the invitation to sit with my granddaughter so she could go back to the bed.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Mary! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Maeve H.
I still have not received my pet bed…… purchased on Dec15 I did not realise it was coming all the way from China. This is an expensive luxury item, my experience to date is not exceptable for a luxury product that I have since found elsewhere for considerable cheaper.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Maeve, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Jeanie F.
The pillow is not even close to the denseness that is shows on the picture. It is very thin and stuffing is skimpy. It also took 5 weeks for the pillow to arrive. When I wrote to them (because there is no phone number) because I wanted to return the pillow, they said I would have to pay to have it shipped to CHINA! The said if I kept the pillow they would give me a 15% refund. I have yet to see that. DO NOT BUY!!!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Jeanie! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Cristina V.
Great. Perfect description and packaging. I actually bought it for cats, not dogs. They are hard to please and did not like the initial smell of it (of plastic), but after that they really like it. La descripción del producto es perfecta: color, tejido, medidas,… El empequetado al vacío llega perfecto. Toda la información de envío fue perfecta. Y las receptoras del producto que son gatas, lo han valorado bien y lo usan.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Cristina! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Tracy M.
Your products are junk and you give a 30% refund and that's a joke because you know it costs a fortune to send stuff back to you. You are the worse company I've ever dealt with and will never deal with you again. You show that you care about animals and that's a joke.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Tracy May! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Camille B.
En lisant tous les avis sur internet j’ai bien cru que j’avais fait une grosse erreur en commandant sur ce site…. Mais il n’en est rien! J’ai bien reçu l’article commandé dans les délais qui étaient annoncés ! Le coussin est conforme à la description et mon chien l’adore déjà! Le service après vente a été très réactif par e-mail!
Reply from MrFluffyFriend™Jan 20, 2023
Salut, Camille. Nous sommes heureux de savoir que vous et votre animal avez eu une expérience positive chez MrFluffyfriend. Au plaisir de vous revoir bientôt ! -Team MrFluffyFriend™
Angela D.
The feel of the bed was great, but it was not very fluffy at all.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Angela. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
