Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Gregory C.
My wife's dog 🐕 is happy about her bed before her Christmas 🎄 birthday. She will be 10 years old on Christmas.
Reply from MrFluffyFriend™Feb 13, 2023
Hi Gregory! Thank you! We love your feedback. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Kim B.
It smelled awful when I opened it . I sprayed and basically soaked in Febreeze and let it air out. I think it’s great but my cat is scared of it. Not sure why. He will go in to get treats but then he out. He sleeps on the floor beside it. Cats just weird !
Reply from MrFluffyFriend™Feb 13, 2023
Hi Kim! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Margaret F.
Was delivered in a timely manner. Also appreciate not receiving a ton of reminders and e mails. Once shipoed and received…gift giver only wishes to contact you if any thing further is needed Please dont send anymore emails. They will go to spam and trash
Reply from MrFluffyFriend™Feb 13, 2023
Hi Margaret! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Dan S.
I cannot comment on the actual product because after a month I have not received it. It (allegedly) has bounced around the same warehouse in Los Angeles (30 miles from where I live) coming and going over and over again, without leaving the facility (This particular distribution center has its own zip code, so I know it is staying in the same place). The company does not respond to questions. I will initiate a Paypal refund today. The shipping company (Fast Track shipping) also has dismal reviews.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Dan! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Marquita S.
Never received order! Ordered 11/25 and nothing.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Marquita! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Vanessa G.
The Fluffy dog bed is lovely. Perfect for cold weather. For some reason my dog still prefers the floor! However it’s not for want of trying to make her cosy. I’m sure she will get to love it in time.
Reply from MrFluffyFriend™Feb 13, 2023
Hi Vanessa! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Christine R.
I ordered 2 XL beds for my two big dogs. I was waiting nearly 6 weeks for them. When they arrived I am sorry to say that they were medium beds. They smelt of a strong chemical. Also I couldn't even track the delivery. I emailed twice but got no response. I also emailed about returning both beds again got no response. Really bad customer service. Very disappointed with the beds which we paid over 100 euros for.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Christine! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Jan F.
Took forever to receive & was not as nice as I thought it would be! I saw the same bed @ Home Goods for 1/2 price!
Reply from MrFluffyFriend™Jan 19, 2023
Hi Jan! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
