Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Wilson
A gift for pets of friends for whom I am truly thankful. Thank you for making such an amazing product!
Reply from MrFluffyFriend™Jan 28, 2023
Hi Wilson! Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend 🐾️
Claudia B.
My dogs absolutely love the beds. They were in the beds as soon as I unwrapped them.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Claudia! Nothing makes us happier than knowing that your pet loves our pet. Thank you so much for your positive feedback!🐾️
Anna C.
It took a long time for delivery but nice product!
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Anna. Glad you like the product. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
Tiffany C.
Horrible product,horrible customer service. This place give false advertising. I tried to cancel my product when I saw the millions of complaints online but I was ignored and it was sent anyway. Then it got here and it smelled so badly like chemicals and it was smaller than the website said for the dog size.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Tiffany! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Customer
Our little guy loves his fluffy bed, he snuggled up in it right away and doesn’t try to tear it apart as he normally does.
Reply from MrFluffyFriend™Jan 20, 2023
Hi there! We are thrilled to know your dog loves the bed. This review made our day! - Team MrFluffyFriend™
Danielle R.
Very little support for my dog in centre. Lumpy. Not worth money. Costco has better dog beds
Reply from MrFluffyFriend™Feb 11, 2023
Hi Danielle! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Kelco
Customer service was non existent, when you did get them there were cannedanswers. Shipping was slow. When the order got here, the bed was not as advertised, I got a medium, it's more like a small and it's not fluffy. Definitely a disappointment in every aspect.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Kelco! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ccwriter
Our terrier mix hopped in and immediately blissed out. He loves his Mr. Fluffy. My only complaint is that he has already managed to chew a couple of holes in it because apparently he thinks its also a chew toy.
Reply from MrFluffyFriend™Jan 28, 2023
Hi there! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
