Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Jackie L.
I ordered according to my weight of my dog and it was way too small. The shipping took way too long.
Reply from MrFluffyFriend™Feb 8, 2023
Hi Jackie! We're sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
J. T.
The bed is thin and you can feel the floor underneath- its fluffy but thats all. - not cuffy ay all
Reply from MrFluffyFriend™Feb 8, 2023
Hi there! We're terribly sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Terri H.
Dog loves the bed! No zippered cover to wash
Reply from MrFluffyFriend™Jan 25, 2023
Hi Terri! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your pet loves the bed. You can contact us via email at [email protected] so we can look for solution together regarding the washing instructions. Looking forward to hear from you! 🐾️
deborah M.
my purcase never arrived. the last email for tracking was on November 23 which said it was delivered to DURHAM NC 27703 at 12.55 pm . I dont know were this is but it is not IRELAND. I have been unable to track it since. I bought the Large bed for my dog in good faith and am extremely disappointed that your company has not even tried to help me retireve it. can you prove it was delivered to Ireland Dublin
Reply from MrFluffyFriend™Feb 8, 2023
Hi Deborah! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Pamela V.
...Never received this Item,...
Reply from MrFluffyFriend™Feb 7, 2023
Hi Pamela! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Ruth B.
The length of time to receive the dog bed was over two months and when I received it I found it way smaller than either my tiny dog or cat would use. I tried over and over to have her to sleep in it but she just didn’t like it.
Reply from MrFluffyFriend™Feb 7, 2023
Hi Ruth! We're sorry to hear that you're not satisfied with our product and service. You can contact us via email at mrfluffyfriend.com so that we can look for solution together. Looking forward to hear from you!
Michele K.
Took a month to receive. Not filled nor is it the product I ordered . Flimsy. Advertised item not the same as the product received.
Reply from MrFluffyFriend™Feb 7, 2023
Hi Michele! We're sorry to hear that you're not satisfied with our product and service. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Alicia G.
Product is horrible. No support whatsoever. Material mats as soon as it's washed. Totally false advertising. If you only need a miniature one it might suffice. If you want a refund you have to pay shipping back to China when it is advertised as being American made and then if they determine you are entitled for a refund they will send it. NOT WORTH EVEN A TENTH OF THE PRICE!
Reply from MrFluffyFriend™Feb 7, 2023
Hi Alicia! We're sorry to hear that you're not satisfied with our product and service. You can contact us via email at mrfluffyfriend.com so that we can look for solution together. Looking forward to hear from you!
