Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Pam S.
If I could give zero stars I would. I ordered merchandise on November 5th and have yet to receive it. It is now almost 6 weeks later and still no delivery.
Reply from MrFluffyFriend™Feb 7, 2023
Hi Pam! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
susan W.
Beautiful xxl doggie bed Our Raisin loves it Thank you!
Reply from MrFluffyFriend™Feb 14, 2023
Hi Susan! Nothing makes us happier than knowing that your pet loves our bed. Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
J D.
Shipping took forever. Over one month. The quality of the beds is very very poor. The bed offers 0 support. There is not even a dime laid flats level of fill on the bottom of the bed. Not much more on the sidewalls. My dogs don’t want to sleep in these beds. I am very very disappointed.
Reply from MrFluffyFriend™Feb 7, 2023
Hi there! We're sorry to hear that you're not satisfied with our product and service. You can contact us via email at mrfluffyfriend.com so that we can look for solution together. Looking forward to hear from you!
Kathleen S.
It’s a super soft bed and my little girl really likes it. I bought one then another. Not sure it relieves anxiety but she loves to lay in the bigger one in front of the fireplace. It took a little time to receive but worth the wait. I highly recommend Kathy St Louis
Reply from MrFluffyFriend™Feb 14, 2023
Hi Kathleen! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Diana H.
Still waiting on refund for 2 beds. Other then that i would have given 5 stars
Reply from MrFluffyFriend™Feb 11, 2023
Hi Diana! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Allen D.
You guys need to work on getting your shipping department in better shape, I have never had to wait that long for an item to be shipped to me,, 26 days is ridiculous, I won't be ordering anymore from you guys, not to mention the tear in the bed... we'll fix it ourselves because we don't want to send it back we don't want to wait for 2 months for a new one...
Reply from MrFluffyFriend™Feb 7, 2023
Hi Allen! We're sorry to hear that you're not satisfied with our product and service. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Carol J.
Dog loves the bed enough I bought a second one and one for the cat. First took a long time to arrive but the second set much quicker. I'm sure the cat will like his too but has to adjust to a puppy first.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Carol! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Deby M.
A lot smaller than anticipated…
Reply from MrFluffyFriend™Feb 7, 2023
Hi Deby! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
