Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Terry K.
I have yet to receive an email as to where to return the first order I made. I have had no response from anyone on canceling the second order. Your customer service is needs improvement.
Reply from MrFluffyFriend™Feb 10, 2023
Hi Terry! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Elizabeth M.
My cat is afraid of it. Help!
Reply from MrFluffyFriend™Feb 10, 2023
Hi Elizabeth! We're sorry to hear that the bed did not work out for your cat. We try to constantly improve our products and services with helpful feedback like yours.
Charles
Everything! After ordering you said 1-3 week delay, then you said 1-3 weeks after shipping, wouldn’t let me cancel my order and told me to return if for refund, wouldn’t give me return forms and procedures, wouldn’t give address or phone number to call, and constantly taking a long time to respond to my emails and giving vague responses. I had to tell you guys how to process a credit card charge adjustment properly! My order ended up taking over 5 weeks to get it! Is there anyone working at your firm that’s competent? Absolutely the worst ordering experience I have ever had.
Reply from MrFluffyFriend™Feb 10, 2023
Hi Charles! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Michelle R.
It's smaller than expected, it took a very long time to get here but our dog loves it!
Reply from MrFluffyFriend™Feb 13, 2023
Hi Michelle! Nothing makes us happier than knowing that your pet loves our bed. We apologize that we didn't meet your expectations though. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Susan G.
It has torn in several places along seam lines. My dog loves how it feels but it started tearing within the first week
Reply from MrFluffyFriend™Feb 10, 2023
Hi Susan! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Tank K.
I have not received it yet and it’s been a very long time since I have ordered it
Reply from MrFluffyFriend™Feb 10, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Carol
I purchased the teeth cleaning balls (set of 3) and the hygienic water dispenser for my 2 puppies. The teething balls were an instant hit. The bowl looks good but doesn’t stop dripping water all over the floor after drinking. Dirt and food bits from dogs collects at bottom of the bowl and can’t be seen until cleaned
Reply from MrFluffyFriend™Jan 25, 2023
Hi Carol! Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Lorraine
Like the fabric, like how it’s made, but it is too small for my 56lb, shepherd-Sharpei mix.
Reply from MrFluffyFriend™Feb 12, 2023
Hi Lorraine! Thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter.
