Reply from MSI Credit SolutionsMar 4, 2025
Dear Ms. Rabbo,
Thank you for submitting your review. After reviewing our records, we noticed that you enrolled in our services in May 2023 but have been inactive for 19 months. You chose to cancel prematurely after one of your accounts was validated, an issue outside our control. While we made sure to explain other available options and emphasized that we could still work on your remaining accounts, you decided not to proceed.
It's important to clarify that we charge in arrears, meaning that payments are only processed after significant work has been done, as outlined in the service agreement you signed. Since you did not complete the full six-month program, you did not meet the conditions for our money-back guarantee, which requires full participation.
Additionally, we were surprised to learn that you initiated a chargeback with your bank, claiming unauthorized payments. This contradicts the signed service agreement and the charges processed according to it. Given that you already received a refund, it's unclear why you're now leaving a negative review nearly two years later.
We stand by our services, but the lack of results is a result of your failure to meet the obligations of the program. Had you completed the program as agreed, the outcome could have been different.
If you have any further questions or concerns, please don’t hesitate to call us at 214.888.4990. We're here to assist you.
