Great
Based on 4,420 reviews
Muddy Mat®4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
4,420 approved reviews, newest moderated first
customer
No delivery. Wrong name and address. No order number. Told me it was coming but then said it had been delivered. TO CA NOT MD where I live. Took my $ tho.
Reply from Muddy Mat®Nov 7, 2025
Thank you for your review. We're very sorry for the delivery and order issues you've experienced. We've sent you an email to help resolve this—please check your inbox so we can assist you further.
customer
Mary helped me with my issue. She was very kind, professional, and quick to help. I had recently made an order for one of your large muddy mats and you were also offering a special to get an extra I believe. Anyway I put my current address in, but when I looked at the receipt you were showing my old address. I told Mary I sent e-mails to correct it, but no response. She got it all straightened out for me with the right address and also took off the order of rubber gloves that you made appear were a free gift and it wasn't. I had tried to take it off when I placed the order, but it wouldn't let me. So she also took that off the order for me. I only wanted the large muddy mat. I'm still not sure if I'm getting and extra rug (smaller) with my order. That's how the special order appeared when I ordered the large one. Thank you for Mary's help. It should be straightened out now and go to the right address Sincerely, Cheryl Williams
Reply from Muddy Mat®Nov 7, 2025
Hi Cheryl, we're glad Mary was able to help resolve the address and order issues quickly and professionally. Your feedback is appreciated, and we're here if you need anything else.
Laura B.
Awful customer service, emailed many times to discuss how their website said id get a free deshedding glove if I completed a survey and I did that but it then charged me for it! Not ok and no response to my email! Terrible service!
Reply from Muddy Mat®Nov 8, 2025
Hi Laura, we’re sorry to hear about the confusion regarding the deshedding glove offer and the unanswered emails. We’ve sent a request for your contact information and order details so we can look into this and assist further.
Pat P.
Still have not gotten an email about order and have talked to 3 different agent saying different things had to change the order and now I had to cancel it completely. Completely dissatisfied with service
Reply from Muddy Mat®Nov 8, 2025
Thank you for your feedback, Pat. We're sorry to hear about the confusion and inconvenience you've experienced. We've sent you an email to help address this—please check your inbox so we can assist further.
Margaret B.
I haven’t used them yet, because we are just starting to move into our new home. Will let you know soon.
Reply from Muddy Mat®Nov 7, 2025
Thank you for your update, Margaret. We hope the move goes smoothly and look forward to hearing your thoughts once you've had a chance to use the products.
Jan
I ordered 2 dog beds. One of them was only partially filled with filling.
Reply from Muddy Mat®Nov 7, 2025
Thank you for your review, Jan. We're sorry to hear one bed arrived underfilled. We've sent you an email to help resolve this promptly.
customer
Apparently it was "damaged"in transport and was cancelled by the transport company. I was to contact Muddy Mat-which I did and they were suppose to be resending it. Howeve, that was over a week ago and I have not heard anything else. And I was already charged once for it
Reply from Muddy Mat®Nov 7, 2025
Thank you for your review. We're sorry for the delay and understand your concern, especially since you've already been charged. We've sent a follow-up email to help resolve this promptly.
customer
Easy to order
Reply from Muddy Mat®Nov 7, 2025
Thank you for your feedback! We're glad the ordering process was smooth and straightforward for you.
