MudifyReviews of mudify.com

Very fast shipping. The box was thrashed when I received it. That’s not 100% Mudify’s fault, however, the box was so poorly packaged and secured it was inevitable to be damaged. My main issue is that I clearly requested the coils to be installed and they weren’t. Frustrating…..

"Item arrived quickly and exactly as expected. Packaging was solid and the seller was easy to deal with. Highly recommend"

I ordered from these guys and honestly couldnt be happier with the experience. Shipping was fast, everything arrived exactly as described, and the packaging was solid. No surprises, no missing parts. The whole process felt easy and stress-free. I’ll definitely be ordering from them again and would 100% recommend Mudify to anyone looking for a reliable place to buy quality gear

Product arrived exactly as described, well packaged, and shipped quickly. Thank you

EDIT 2: After several days, return shipping labels were eventually provided. However, this only occurred after repeated follow-ups and a public complaint. Since then, I have received multiple phone calls from their team with no voicemails left, despite previously speaking with Daniel and explaining that I work during normal business hours. Support appears reactive to public reviews rather than responsive through standard channels. EDIT: The response stating that my return request could not be located is inaccurate. There is an existing email thread with their associate, Héctor Esculpi, under subject #2112, which I responded to promptly and again the following day without acknowledgment. The return process is not simple or customer-friendly. It relies on a questionnaire form followed by inconsistent and ineffective follow-up. I would encourage the company to benchmark its return workflow against standard retail practices. Original review: I purchased extended brake lines for my GX460 lift install as a precautionary purchase. During installation, both my mechanic and I confirmed that the factory brake lines provided sufficient slack, making the extended lines unnecessary. The items were never opened or used and remain sealed in the original packaging. I submitted the return request within the allowed window, provided photos, and completed the required steps twice. Despite this, the process stalled for several days with minimal communication and no clear resolution. This should have been a straightforward, policy-compliant return. Instead, it required repeated follow-ups and escalation. Based on this experience, I would not purchase from this company again.

I will start off with the good. Then the bad. Pros: Easily navigable website. clean look. Competitively priced stock. Decent inventory of parts overall. Good sales sometimes. Cons: Customer service, which when I say this, I do consider the many good reviews about their customer service. In my experience it was one of the worst companies I've dealt with. I'm not sure if they've switched owners/business practices but, it was and still is very much a challenge getting, at least the agent I was assigned, to respond. It has been over a month and I still have not found a even close to reasonable middle ground to the issue I initially contacted about. Even then disregarding the issue entirely, response time could very much be improved. Also felt that after the second time of receiving accurate measurements and data about the vehicle. The issue itself was rather to a point where it very much felt as if it was my loss and that there wasn't the initiative to understanding it so it didn't happen in the future for others. Shipping was another thing. I'm not going to totally be stingy about this as its semi-out-of-custody of Mudify. One part of the shipment arrived at a respectable rate, while the other half, the more expensive half, arrived two weeks later looking like it was thrown around, put back into another box, and then stapled back up with a little bit of heavy paper as security to $1000 shocks(not including the other box which had the same packaging).

I am extremely disappointed with Mudify's business practices. On December 17, 2025, I called to verify stock for a suspension kit. I was specifically told to piece the parts together to ensure they were in stock and ready to ship, which I did immediately. Despite an advertised 3-5 day delivery, I heard nothing for a week. When I followed up, I was told it was 'in process' and would ship 'soon.' It has now been two full weeks with no email, text, or call updates. I called again today, only to be told once more that it is 'still in process' with no firm shipping date. This is deceptive inventory management. Do not trust their 'in stock' claims or verbal promises of quick shipping

Ordered 2 products from them. The service was great and they helped me choose the products that fit me best. Then one the products showed up broken unfortunately and they immediately helped me to get a new replacement as fast as possible. Specifically worked with Hector and Eddie and they were fantastic!