Reply from MudifySep 17, 2025
This one-star review is not even worth attempting to “fix” — because unlike the vast majority of our customers who genuinely encounter issues and give us the opportunity to make things right, in this case we simply do not want your business.
Here are the facts:
- You placed your order for an Eibach Stage 1 kit late at night (around 9:30 pm). We process and ship orders very quickly, and by the following morning, your order was already in motion. There is no “cancellation button” on our system once a package has been released to the warehouse team.
- After the order was placed, you changed your mind several times — first wanting to switch from Stage 1 to Stage 2, then deciding on a completely different brand (Bilstein). That uncertainty is not a mistake on Mudify’s part. Customers are always welcome to ask questions before ordering to ensure they are confident in their choice.
- You left negative reviews on a Sunday before even giving us the chance to assist you through the proper return process. Instead of working with us, you demanded returns on your own terms.
- Our return policy is transparent and published on our website. Customers who simply no longer want an item are responsible for returning it.
- We’ve built Mudify on honesty, fast fulfillment, and fair policies — and we stand behind that. We help thousands of customers every year with great success. However, in cases like this, where a customer changes their mind multiple times, refuses to follow the published process, and then posts inaccurate claims accusing us of dishonesty, we will not bend our policies or accept false accusations.
We’re proud to operate with integrity, transparency, and respect for our customers — values that guide every interaction we have.
It is a shame you did not allow us to help you, but instead demanded us to work on your terms after your mistake.
Good luck,
Joel
