MuzataReviews of muzatarailing.com

It was good. I was happy to see that all the parts were there to finish.

I found the overall experience to be very good. The design service was top-notch and the associated order included all the items needed for a successful project. The materials were very high quality. The issues I had: the instructions took a while to figure out, the design lacked sufficient detail in a critical area (dog leg at top of stairs), and there were no instructions for how to run wiring for the railing lights.

The support team was quick to reply and very helpful. This was the first time I have installed a cable railing system and really did not have a good idea about what needed to be done. My representative (Lia) was patient and informative. I could not have completed the project without their help.

The pre-sales support was simple, quick and efficient. My requirements were well understood. The delivery was quick. Everything was delivered as promised. The unit was easy to assemble. It looks great.

Overall, the quality of materials met our standard. However, there are several items that led to a less than stellar experience. Over the course of stringing the railing wires, the wires would frequently loosen themselves to a great degree, even when following the instructions to the letter. Tightening on one side would result in the other spinning out, and the cables would loosen overnight or an even shorter period of time. We were using softer wood, yellow pine and cedar, and the tap is not needed to insert the screw end of the table. Even without pre-tapping the insert holes, the cables would still loosen. Tried using gorilla glue to hold the screw ends in place, still no luck. Ended up having to use construction adhesive, manually squeezed in every hole, to prevent the screw ends from backing out and the cable from loosening. The learning process was arduous and made installation quite difficult. Obviously, the cables cannot be too loose for safety reasons, so we could not accept their less than tight condition. It is of my opinion that the thread pitch on the screw inserts is not aggressive enough, allowing the tension of the table to pull the screw out of the hole until the tension is released. We literally watched the screws pull themselves out in front of our eyes. A more aggressive pitch would alleviate this problem, as the there simply isn't enough friction between the wood and the metal with the current thread size and pitch to prevent the screw inserts from loosening themselves, in our case, particularly in softer wood. Wanted to make sure you were aware of this and inquire whether others had experienced this issue.

The entire experience with Muzata was astounding superb. I followed their instructions as to submitting drawings, sketches, and photographs, and in just a matter of one day, they sent me detailed drawings of my project...for FREE. There were a couple items that I questioned them on, but again, I had an immediate answer. Case in point: my project was only 2 sides totaling 17 feet. They specified I would need 4 railing sections, each measuring 6'6". I querried them on why do I need a 4th railing section, since 3 should easily be enough. Immediate answer-- the rail sections must join on top of the posts. But aside from the design, shipment, and reasonable price, the Crown Jewell of Muzata has to be "Ms. Peggy", the customer service person that received all my emails. Peggy was so knowledgeable about this product line, and her email replies to my stupid questions were answered immediately...without making me feel stupid. I submitted what I thought was a valid suggestion concerning the crimping tool and the tensioner barrels. She heard my complaint/suggestion and told me she would submit it to the proper folks to consider. That made me feel like I was part of the team for a better result. Go Peggy! Hope I can steer more folks your way.

Very pleased with the quality of the materials and the completeness of the materials supplied. Using the free design service, I was able to get every detail needed in a single order. The instructions are easy to follow. I was able to get very clean cuts using a metal bladed steel cutting saw (did not like the results using a fiber blade). I would recommend this system.

Fast shipping and always correct