Average
Based on 306 reviews
MyAutoGuard3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you.Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment.What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care.From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way.With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership.Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
MyAutoGuard (myautoguard.com) has 306 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 100 reviews with 1 star · Clear filters
Douglas W.
I tried to cancel my services and they won't do it after every thing I did step by step
Reply from MyAutoGuardApr 30, 2026
Hello, After reviewing the file, the policy was effectively cancelled for April 9, 2026. There was no delay in cancellation. We appreciate your initial interest in our services. Kindly, MyAutoGuard
Sherri R.
What went wrong was from the beginning when I searched for extended warranty and they kinds of kept me on the call until they sold me the policy to start.. however, I was concerned about the timing of policy and possible future car repairs which I was concerned with being my bad luck and being sabotaged prior car repairs and caused other problems to occur to try to make me lose my vehicle and be forced to depend n rely on man NEVER WILL I RLY DEPEND ON ANYONE BUT ME AND MY CREDIT. I DONT LIKE THESE POLICIES BUT I WAS SORT OF COERCED INTO STARTING WHEN I KNEW I DIDNT HAVE 30 DAYS TO WAIT. NOW I WAS RAKEN FOR $25 $129.99 AND HAD TO CANCEL WHICH THEY DIDNT OFFER REFUND AND I SPECIFICALLY ASKED BEFORE GIVING APPROVAL IF I WAS ABLE TO CANCEL & REFUNDED FEES WHICH WAS WHAT SOLD ME IF FEES WERE REFUNDABLE AND THEY TRICKED ME INTO POLICY KNOWING THEY HAD ANOTHER FOOL AND NOW I'M HOMELESS WITHOUT A CAR AND THEY TOOK ME FOR $25 $129.99 .. I DONT LIKE THIS KIND OF BUSINESS
Reply from MyAutoGuardApr 23, 2026
Hello, Thank you for the feedback. If a vehicle starts coverage with a repair already being required, it is considered pre-existing and not eligible for services. After the waiting period of 30 days and 1,000 miles, the vehicle is eligible for repairs. We understand that the waiting period doesn't meet your needs with a current repair. A refund of both the $25.00 and $129.99 will be issued, as the policy was active for less than 30 days. Please allow 7-10 business days for both amounts to reflect in the account. We appreciate your initial interest in our services and hope to be able to have you under coverage in the future. Kindly, MyAutoGuard
Spencer
Realized after i purchased a contract that my son has previously sold the vehicle that i tried to cover and called to cancel the policy and they conveniently drop calls, say they will get back to me and put me through the ringer to get to the cancellation division. This is not a professional or legit Company.
Reply from MyAutoGuardApr 23, 2026
Hello, Thank you for the review. After reviewing the matter, the policy has been reversed. Please allow 5-7 business days for the down payment to be funded back into your account. We apologize for any inconvenience and appreciate your initial interest in our services. Kindly, MyAutoGuard
KPG
Auto Guard is a complete scam, don’t make the same mistake I did. I filed a claim that fell clearly within the stated terms of my policy. It was denied. I disputed the denial, and the reasons given were vague, speculative, and unconvincing. There was several emails exchanged. When I tried to speak with someone directly about something this significant, I was told it was “impossible” to be connected with the relevant department; yet somehow, when they want to sell you a policy or collect a payment, a human is available immediately. This is a company that is accessible when it benefits them and unreachable when it benefits you. My advice: take that $129/month and put it into an ETF or a dedicated savings account. Build your own buffer. At least that money will actually be there when you need it. Do your research, thoroughly, before signing up with any extended warranty company. Read the reviews. The warning signs are there if you look.
Reply from MyAutoGuardMay 4, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take all claims and disputes seriously, and each claim is reviewed in accordance with the specific terms, conditions, and coverage outlined in the agreement. While we understand how frustrating a denied claim can be, decisions are based on those contract terms rather than speculation. We also want to clarify that our customer support team is available to assist with questions, including claim-related concerns, and we regret if you felt you were unable to connect with the appropriate department. That is not the experience we aim to provide. We would welcome the opportunity to review your claim and prior correspondence in detail to ensure everything was handled appropriately and to provide further clarity. Please contact us directly so we can assist you further. Thank you for your feedback.
Vera R.
Nothing went wrong. I'm waiting for the material to tell me just what is covered. Could you please send this information. Thank you for helping me cover my car.
Reply from MyAutoGuardApr 21, 2026
Hello, Thank you for reaching out. Our customer service team will send the digital booklet via email. We appreciate your patience. Kindly, MyAutoGuard
Tongela B.
Stop lying to the customer, i tried to get my $25 dollars back they hang up on .
Reply from MyAutoGuardApr 23, 2026
Hello, Thank you for the review. After reviewing the file, it does show that an oil change was something of interest. Oil changes are done as reimbursement. Also, a maintenance claim cannot be submitted prior to the first monthly installment. If you would like to cancel the service, please email [email protected]. We appreciate your initial interest in our services. Kindly, MyAutoGuard
Darrell H.
My policy was cancelled due to manger stating if I got a upgrade it would not effect my current account as my car was put in the shop that morning I asked repeatedly if things would change if so I stated I would decide to wait until the car gets fixed and upgrade later he assured me coverage would overlap and things would be fine, policy termination next day while car is at mechanic .so who pays?
Reply from MyAutoGuardMay 4, 2026
We’re sorry to hear about your experience and appreciate your feedback. We take claims of miscommunication seriously, as our representatives are trained to explain how upgrades and coverage transitions work. Policy changes can affect active coverage depending on timing, and these details are outlined in the agreement. We would like to review your account and the interaction referenced to ensure everything was communicated accurately and handled in accordance with our policies. Please reach out to us so we can look into this for you. Thank you for bringing this matter forward.
Melvin Y.
Being trying to cancel since purchasing and been getting run around when I was told it would be no problem to do . And yet not done always getting a change that needed to be made in sending emails for which I sent 8. Then who ever has to make decision is always in a meeting or gone to lunch and told to call back next day I have made 12 phone calls and continue to get runaround. If this isn’t resolved soon I will have to get it disputed by credit card issuer. I hope it can get resolved soon.
Reply from MyAutoGuardApr 24, 2026
Hello, After reviewing the file, the policy has been closed out. We have only received 2 emails in our system from the email on file. Thank you for the initial interest in our services. Kindly, MyAutoGuard
