Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About MyAutoGuard
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you.Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment.What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care.From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way.With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership.Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
MyAutoGuard (myautoguard.com) has 306 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
MyAutoGuard provides excellent vehicle service contracts. Their in-house customer service is top-notch, and they truly care about their customers.
Reply from MyAutoGuardAug 12, 2026
Thank you for your review and for the kind words about My Auto Guard! We're very happy to hear that you've had a positive experience with our vehicle protection plans and especially with our customer service team.
We noticed the 3-star rating despite the excellent feedback, so we hope we can continue earning your confidence and turn those 3 stars into 5! Thank you for choosing My Auto Guard—we truly appreciate your business!
RG
Raymond G.
I was signing up for a warranty before…
I was signing up for a warranty before I read the contract so I’m unsure what I am paying for.
Reply from MyAutoGuardJul 21, 2026
Thank you for your feedback. We understand that reviewing a service agreement can sometimes feel overwhelming, and we appreciate you sharing your concerns.
We encourage all customers to take the time to review their agreement so they fully understand the coverage, benefits, and terms of their plan. If you have any questions or would like us to walk through your contract with you, our customer service team would be happy to assist and provide any clarification you need.
Thank you for choosing My Auto Guard. We appreciate the opportunity to earn your confidence.
NW
Norman W.
I agree that your company has a lot to offer!
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment, car insurance payment, phone bill payment, death insurance payment, rent payment, gas payment. Look I'm already on a monthly basis, pulling my hair out, I don't need anymore confusion in my life. And I know about the rates for repairs on cars, but with only 11,000 miles, on an 2025, if that car has any serious problems within the 1yr and 2 months, THAT CAR IS GOING STRAIGHT BACK TO TOYOTA! So, I'm requesting right now, to CANCEL MY POLICY!
Reply from MyAutoGuardJul 2, 2026
Thank you for your honest feedback. We completely understand that every customer has different financial priorities, and we respect your decision. Your payment isnt anywhere near $183??
Our goal is never to add financial stress but to provide protection against the unexpected costs of vehicle repairs. We appreciate that you recognized the value our coverage offers, even though you ultimately decided it wasn't the right fit for your current situation.
If you wish to cancel your policy, our customer service team will be happy to assist you in accordance with the terms of your agreement. Should your needs change in the future, we would be honored to have the opportunity to serve you again.
Thank you for considering My Auto Guard, and we wish you the very best.
SS
Shannon S.
I did not realize when I signed up that…
I did not realize when I signed up that when I was told you people pay for the oil change and the tires that I was to be reimbursed not actually paid for
Reply from MyAutoGuardJun 27, 2026
Thank you for your feedback. We appreciate the opportunity to clarify this for both you and future customers.
We apologize for any confusion regarding your maintenance benefits. For eligible services, such as oil changes, payment is made directly over the phone to service provider during the oil change.
We appreciate your feedback, as it helps us improve how we explain these benefits during enrollment. If you have any questions about using your maintenance benefits, please contact our customer service team—we're always happy to help.
SI
Surayya I K.
You are left in the dark. No one knows anything while you have no car.
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no payment from Autoguard. The claims reps all speak condescending and customer service has to do their job and claims job which essentially what Autoguard can't do. This company cannot get their IT going to pay these car shops? We are frustrated. Our car is sitting at a shop right now We have rental car coverage but again there wasn't enough labor hrs in invoice to be accommodated. In the meantime we don't have our car, no answer from Autoguard. We are stuck with them right now. I would not recommend their company. Customer service department which is a separate department from their claims has really been the saving grace. I still wouldn't recommend company Try another.
Reply from MyAutoGuardJun 26, 2026
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you experienced during your claim and understand how stressful it can be to be without your vehicle. However your claim was paid so there is no wait on our end.
We appreciate your recognition of our Customer Service team and are pleased they were able to assist you throughout the process. We also acknowledge your concerns regarding communication and understand the importance of timely updates during a repair.
Your claim has been approved. We sincerely appreciate your patience while this matter was being completed.
Your feedback is valuable to us, and we are continually working to improve our claims process and communication. Thank you for giving us the opportunity to serve you, and we wish you many safe miles ahead.
PN
paulmgardnerbellsouth.net
All verbal information no written…
All verbal information no written concrete info.
Reply from MyAutoGuardMay 22, 2026
Thank you for your feedback. We understand the importance of having clear written documentation regarding your coverage and policy terms.
Our records indicate that your policy information has been resent to the email address on file to ensure you have a complete copy of your agreement and coverage details.
We appreciate you bringing this to our attention and are always available to answer any additional questions you may have regarding your policy. Thank you for choosing us.
LE
Leo
I signed up
I signed up. For a policy and haven’t received it my mail
Reply from MyAutoGuardMay 19, 2026
Thank you for your feedback. We’re sorry to hear there was confusion regarding your policy documents.
Our records indicate the policy information was sent to the email address provided at enrollment. In some cases, emails may be delayed or filtered into spam/junk folders.
We would be happy to resend the policy and ensure you receive all documentation. Please contact us directly so we can confirm your information and assist you further.
We appreciate your feedback and the opportunity to help.
WI
William
discounts and arithmetic quickly became…
discounts and arithmetic quickly became like double-talk. The system is different enough from the others that it takes some time to digest and evasluate.
Reply from MyAutoGuardMay 4, 2026
Thank you for your feedback. We understand our pricing and discount structure can take some time to fully evaluate.
Our goal is to provide flexible and transparent options, and we appreciate your input as we continue improving the experience.
