Ken
Sometimes you want to give the little…
Sometimes you want to give the little guy a chance. Dealing with this company almost ruined that belief for me. A simple filing for an LLC turned into a nightmare as the individual misspelled by company name. A name that does not consist of any words that are not in the dictionary mind you.. I would chronicle the entire experience to explain how horrible it has been but it's a long bizarre story of incompetence. Understand that it was embarrassing enough for them to have grounds for them to give me the refund I demanded and also throw in the Tax ID number. As I tried to communicate to the people in the company I spoke with, I am not a believer in negatively impacting small businesses since we are the life force of America however unfortunately this experience has been terrible and costly. 'Trying this company out' resulted in my company missing out on thousands of dollars in deals. I truly don't see how my experience could have been worse.
Reply from MyCorporationJan 23, 2020
Hi Ken, Thank you so much for reaching out we really appreciate your feedback. We are truly sorry for what you are going through. Per our conversation on 12/16/19 you informed MyCorporation that while you place your order over the phone with one of our specialist the company name was spelled incorrectly. Since the order was place via the phone we always stress the importance of reviewing your confirmation email for errors that may have been made during translations. We understand you’re a business owner and your time is valuable. MyCorporation offered and did file an amendment at no charge. When we spoke on 12/23/19 with regard to the filing delay, we sensed your frustration, so we offered to obtain your EIN at no charge. Due to the time of year all state and government offices tend to be busier and backed up because the amount of filings being requested. Although the order was corrected and completed on 12/30/19 we refunded all service fees for the inconvenience that we may have caused. Truly MyCorporation’s only intent was to get your business filed with the state per your request. We will do anything and everything to make our clients happy and satisfied. In fact, we felt by everything we did list above proved that. For any reason if you do not feel unhappy please let us know what we can do to rectify the situation and make you a happy customer. Thank you again, and we wish you the best of luck in the future. Best, Dana



