Average
Based on 1,564 reviews
MyDiabetes3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,564 approved reviews, newest moderated first
Coral D.
Easy to download - I'm not very experienced with app's so now I just need to figure out how to use it
Reply from MyDiabetesSep 18, 2026
Hello Coral, Thank you for your feedback! We’re glad you found the app easy to download, especially if you’re not very experienced with apps. We hope you find MyDiabetes straightforward as you explore the different features and get familiar with how everything works. We appreciate you giving it a try! 🙏 Best regards, MyDiabetes Team
Valerie
I was told I needed to be more mindful of the possibility of developing Diabetes so decided to give this plan a go. Ordering was easy and I’m ready to give it a try
Reply from MyDiabetesSep 18, 2026
Hello Valerie, Thank you for sharing your experience! We’re glad you found the ordering process easy and that you’re ready to give the plan a try. We hope you find the meal suggestions, tracking tools, and guidance useful as you get started. 🙌 Best regards, MyDiabetes Team
VictoriaBedi
Clear explanations.
Reply from MyDiabetesSep 18, 2026
Hello Victoria, Thank you for your feedback! 😊 We’re glad to hear that you find the explanations clear and easy to understand. We appreciate you taking the time to share your experience and hope MyDiabetes continues to make your daily routine simpler and more convenient. Best regards, MyDiabetes Team
John C.
Finally have someone else telling me what to do!
Reply from MyDiabetesSep 17, 2026
Hello John, Thank you for your feedback! We’re glad you’re enjoying having some extra structure and guidance through your MyDiabetes routine. We hope the meal suggestions and tracking tools continue to make your daily planning feel simpler and more manageable. 🙌 Best regards, MyDiabetes Team
Fraser R.
My bank have been stopping payments on my behalf. I now believe this group are SCAMMERS and should be avoided at all costs. Why do you think my bank have intervened???
Reply from MyDiabetesSep 16, 2026
Hello Fraser, We’re sorry to hear about your experience and understand why having your bank stop payments would be concerning. We can’t determine why your bank intervened without reviewing the specific circumstances, so we wouldn’t want to speculate about their decision or the reason for any blocked transactions. We’d like to clarify that subscription pricing, charges, automatic renewal terms, and cancellation conditions are presented during checkout and outlined in our Terms and Conditions. If a subscription is cancelled correctly before its renewal date, no further renewal charges should occur. Any optional add-ons or additional subscriptions are separate and may need to be cancelled separately. If you believe payments continued after you cancelled, please contact us at [email protected], mention this Trustpilot review, and provide the email address associated with your account and relevant transaction details. Our team can review your subscription, cancellation and billing history and clarify what happened. Best regards, The MyDiabetes Team
Holly L.
On the website of the charity Diabetes UK I clicked through a lot of questions, and only realised at the point of being asked for payment that this was a commercial app, presumably from a pop up ad, and nothing to do with the charity. I foolishly paid for the app, a bit of a sunk cost fallacy having spent so long giving them all my personal information. Classic high pressure sales techniques of unmissable offers and paid £25. Used it for 2 days, found it useless unless you want to weigh everything you eat and unsubscribed from their daily spam emails. 6 months later, with no warning £71 went out of my bank account. I was unable to log on to my 'account' online not on the app but managed to without a password (as I don't think I ever set one up) and cancel the subscription. More high pressure sales techniques that you can get a lifetime 'subscription' for a quarter of the 6 month 'subscription', of course, as there is no ongoing service, just the one off purchase of the app. However, I did manage to cancel. The company is baseed in Lithuiana which must have very loose legislation about signing up to recurring payments. In the UK I would expect to receive written notification that I had signed up to a recurring payment, and a renewal notice, none of which were ever received. So just be aware!
Reply from MyDiabetesSep 16, 2026
Hello Holly, We’re sorry to hear about your experience and understand why you were frustrated by the renewal and the difficulty accessing your account. We’d also like to clarify that MyDiabetes is a commercial service and is not operated by or part of Diabetes UK. The subscription is purchased through the MyDiabetes checkout process, where the pricing, billing period, automatic renewal terms, and cancellation conditions are presented, and these details are also included in our Terms and Conditions. MyDiabetes subscriptions renew automatically unless cancelled before the renewal date. If a subscription is cancelled correctly, no further renewal charges should occur. If you purchased any additional subscriptions or add-ons, these are separate and may also need to be cancelled separately. We also provide cancellation options depending on where the subscription was purchased. We’re sorry you had difficulty accessing your account and that you felt the service did not meet your expectations. If you believe the renewal charge was unexpected or you had trouble cancelling, please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account and the relevant transaction details. Our team can review your account, subscription and billing history and clarify what happened. Best regards, MyDiabetes Team
Rosamarie Z.
Learned a few interesting things. However, only bought the cookbook as I'm on medication and don't want anything to interfere with the program my doctors have put me on.
Reply from MyDiabetesSep 13, 2026
Hey Rosamarie, Thank you for sharing your experience with us! We’re glad you learned a few interesting things, and we completely understand your decision to follow the program recommended by your doctors while enjoying the cookbook. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Douglas
Nothing to report at this time.
Reply from MyDiabetesSep 13, 2026
Hey Douglas, Thank you for your feedback! We’re glad to know you have nothing to report at this time, and we appreciate you being part of the MyDiabetes community. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
