isenseReviews of myisense.com

I purchased a queen queen size Isense mattress and really wanted to love it. The settings didn't have enough variation for firmness therefore I wasn't able to keep the mattress because my lower back was aching. After the 45-day trial. I requested a return to Isense. The return process was easy and the pickup was seamless. Upon receiving my refund I noticed I was shorted $211. I contacted customer service and they informed me it was to pay for the two free pillows that were sent with my mattress. Had I known the pillows were not really free I would have opted out of getting them. Overall, my experience with Isense customer service has been great. However, I would warn you to please review the return policy before you receive any promotional items for free.

I can't at this time tell you how the mattress is overall, as I have not slept on it enough to get a good feel yet. On the other hand, the order process was good, as they want you to buy. After the purchase was a complete different story. The bed was delivered to a different shipping/set up company from Isence. They must have over booked the first shipment and could not deliver that day. The next delivery day, it snowed a little and they said it was too bad for their drivers, blah, blah, blah. The third delivery actually yielded a mattress. The people were professional and did a nice job on set up and clean up. All totaled, I was out 2 vacation days for me and 1 for my wife to make this happen to the tune of $1300.00. When calling the logistics company and Isence customer reps, I got the standard I'm sorry, blah, blah, blah. They finally gave me a WOPPING $200.00 for my inconvenience. SOOOO Generous! More to come on the mattress itself. Stay tuned.

Right now, I can say I’m completely disappointed with this company & not the bed itself. With that being said, there are a lot of issues that need to be worked out. My husband and I did a lot of comparisons before deciding on the isense bed. We purchased the isense Hybrid premier split king bed, with the elite adjustable base & 2 king pillows. I also paid the additional $200 in service installation as well. I’m going to start with the positives. The bed is extremely comfortable as are the pillows. Here is where I run into major concerns. My bed was scheduled to be delivered & set up on 12/6. Isense uses a 3rd party delivery service that is in no way equipped to be able to set this bed up properly or efficiently. The 3rd party delivery company didn’t have that I was to be installed in their paperwork so the 4 boxes were left in my foyer. After, taking off for the day for this delivery and set up, I had to contact the company and explain it wasn’t set up & ensured the bed would be installed that day. The initial delivery drivers were dispatched back out to install at the end of their routes. They set up the bed, however they didn’t set the foot portion of the bed up, they didn’t know how to install the sensors and one side of the split King was not functional at all. We were not shown how to use the bed and the delivery company took the manual for the bed with them. After they left, I went back to the isense company customer service again, explained my dissatisfaction and they dispatched the same delivery company to come out to “reinstall” the bed for 12/8. These new “installers” again couldn’t do anything for us because they are not tech for isense. They didn’t know how to set up the sensors nor did they have the supplies needed to fix the side of the bed that didn’t work. I have asked the company to give some type of a compensation refund for this and have gotten no response. The delivery company that came back for reinstall on 12/8, stated isense would contact me by end of day and they haven’t. If I get retribution to these issues, after I call 12/9, I will gladly update my review. However as of right now, I’m truly considering returning this bed and purchasing the sleep number - which mind you, is this company’s main selling point.