Great
Based on 2,355 reviews
My Supplement Store4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 119 reviews with 3 stars · Clear filters
Chris M.
good prices..just a little slow
Reply from My Supplement StoreMay 31, 2016
We do apologize about the slow delivery you experienced. We are actually in the process of changing carriers, which should greatly speed up delivery times.
Dylan J.
i ordered the lg sciences bulking andro kit. it is supposed to come with: 1 bottle of m1d andro 1 bottle of 4-andro 1 bottle of 1-andro and 1 bottle of Form XT. Thats 1 bottle of each. the package i got contained 3 bottles of 4-andro, and 1 bottle of 1-andro. what the heck, where is my m1d andro and my Form XT. i cant start my cycle until i have the whole kit. i will change the rating to five stars and change my review if you guys fix this and give me a kit with the correct contents i was promised. i spent a lot of money on this kit so if you can fix this mistake i will gladly appreciate it and will continue my business with your store in the foreseeable future.
Reply from My Supplement StoreMay 27, 2016
Hi, If this thing ever happens, just call our customer service line and we would be happy to help. Because this product is bundled in a box by the manufacturer, we can't see what bottles are in it, but this is the first we have heard of this happening. We will have our customer service dept call you today and get this fixed. Sorry for the confusion.
Scott
This was the first time I used this site. My order came as expected, but they offered me a discount that would only work for 24 hours. I would I know if I wanted to order anything else before I even received my first order. Who in their right mind would place a second order before the first order even arrived. I would probably re-order now if they actually offered me something of value.
Reply from My Supplement StoreMay 25, 2016
Hi Scott, This approach is actually quite effective. Many customers either forget items, or don't but with their first order because they don't want to spend anymore money. But after giving an additional 10% off, many customers decide to purchase again. Hope this better explains it.
Me
Products are always good but I ordered something they showed in stock and it wasn't. It shipped a week after I ordered it
Reply from My Supplement StoreMay 25, 2016
We do apologize about that product being out of stock. You should have been notified right away. This is rare, but if you contact me at [email protected] I would be happy to offer you a coupon code for your next order.
Sean S.
One of my bottles had broken capsules which compromised the whole bottle.....I had a reaction each time I took a capsule which required Benadryl to remedy. I ended up throwing out the bottle.
Reply from My Supplement StoreMay 4, 2016
If any damage occurs during shipping, please contact us right away and we will not only file a claim, but also send you a brand new bottle.
Joe
Products were as advertised and at a fair price, however it took way too long for them to ship, and then UPS compounded the problem by also shipping slowly. Was promised 3-4 business days, took 9 days. And then of course arrived an hour after we left to go out of town for the holiday weekend.
Reply from My Supplement StoreMay 4, 2016
We do apologize for the delay during shipping. 99% of our packages arrive within 3-5 business days, but sometimes things happen during shipping and packages are delayed.
Nick C.
The order took longer than GNC. Not only did they not have the my order of DHEA, they never attempted to get it to me ASAP. I have shoprunner and thought that ordering as a new customer at My Supplement, I would think they would try to impress on inventory and delivery, they simply refunded the amount of the unavailable supplement and that was it. No follow up nor an effort to get me the supplement I needed. Consequently, unless a faster delivery is made available, this will be my first and last order. If they decide to offer faster delivery, such as, Shoprunner, then I will reconsider.
Matthew M.
I ordered well before the same day shipping deadline and they still didn't send out my stuff until the next day. Not only were they slow to ship but also took two days longer than they stated.
