Great
Based on 2,355 reviews
My Supplement Store4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 119 reviews with 3 stars · Clear filters
Larry
The product itself is great, but my issue is that it takes around 2 weeks to get my order. Otherwise, I am happy with my purchases and the prices are quite affordable
Reply from My Supplement StoreApr 21, 2023
Hi there. I sincerely apologize for the delay on getting your order out, we have been short staffed in the warehouse and recently just hired more staff, so orders shouldn't take as long as it did to ship out to you.
Teresa
Shipping was the issue ~ it took 10 days for the order to even get processed and out the door so I ended up purchasing another product and am using that at this time because I wanted to start the process. Once the other product runs out, I'll change over to the one purchased here and we'll see how it works out.
Reply from My Supplement StoreApr 12, 2023
Hi Teresa - We do apologize about the delay. We ran into some staffing issues in March, which caused serious delays in getting orders shipped out in a normal time frame. We have hired more warehouse staff and now orders are once again shipping out same or next day.
Adam F.
Great product and service! The thing that is frustrating is that out of the blue for no reason from company, not one, but ALL of the flavors of pre workout were out of stock and un-ordereable. No heads up or notice.
Reply from My Supplement StoreApr 4, 2023
Hi there. I do apologize for the inconvenience, however, you can purchase all the flavors on our sister site Bestpricenutrition.com
Justin “the mad mick” M.
(Bare with me because I’m only going for the bad things here) So for starters, unless the customer pays for literally any other type of shipping other then the free one offered, they will wait for, at the least, 10-12 days before SW ships it to them. It’s almost as if they are punishing the customer for not paying for faster shipping instead of taking the free option. Second, the prices can be kinda high compared to several other supplement websites I’ve cross referenced with. SW does however offer some rather useful and cost worthy discounts and coupons so if your lucky enough to be able to use them before they expire, which doesn’t take long keep in mind, then they can make your purchase significantly lower. Lastly, and I saved this one for last due to the fact that I’m not 100% sure on this one, it seems like trying to get any type of refund on a product is going to be a bit of a pain in the ass. It looks like it’s gonna be one of those situations where your gonna have to find someone you can actually speak with person to person before you’ll get any type of help with this service.
Reply from My Supplement StoreMar 30, 2023
Hi Justin - Thanks for the information above. I did review your purchase. You did order on Sunday with our free shipping option, and it shipped out on Wednesday. We have had quite a few associates in our warehouse sick lately, which is why the delay. We just hired more staff, as it is our goal to have all orders shipped same or next day. It also looks like your package was delivered on the 17th, so it was only two days in transit, which is great. With our pricing, we are an authorized retailer of all our brands, and many have us stick to a MAP pricing structure. We always abide by this when we can. There are many un-authorized retailers out there that don't, so this is normally when you will find cheaper prices. We do try to do sales quite a bit when approved by our manufacturer's. With refunds/returns, you just need to call, email or chat with us live to initiate a refund/return. Not that tough to do. We are looking at other solutions to make this even easier, but most of the time, customers want to be able to conversate with a live person. Hope this helps and again we appreciate the feedback. It only helps us provide better service.
Sebastien E.
Thanks too long to ship
Reply from My Supplement StoreMar 29, 2023
I do apologize for the delay. We had some issues with staffing in the warehouse the last month and are working on resolving this. I will make sure this order gets out today.
William L.
long delivery time
Reply from My Supplement StoreFeb 1, 2023
Hi William. Since you are international, the shipping time will take longer.
JustifiedLuffy
It’s annoying how long they’ve been out of stock for honestly, and as a new customer this isn’t leaving me with a good experience for this company.
Reply from My Supplement StoreJan 30, 2023
Hi there. I do sincerely apologize for the delay on getting your order out. If you would like to reach out to customer service at 1-877-505-1777 or via email at [email protected], they can help you further and help resolve this situation. Again, I sincerely apologize for the inconvenience this may have caused.
Dung L.
Keep product stock up, so can be ship at the same time!! Sometimes I need the product ASAP but have to wait!! Cause lost of motivation at gym and work out due to product not in stock!! Not cool this happens 2 times
Reply from My Supplement StoreJan 27, 2023
Hi there. I do sincerely apologize for inconvenience this has caused. Please check your email as we have sent a coupon code for your next purchase. Again, I sincerely apologize for the inconvenience.
