Great
Based on 2,355 reviews
My Supplement Store4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 79 reviews with 2 stars · Clear filters
Carly M.
Chunky mix. Maybe moisture inside?
Reply from My Supplement StoreDec 2, 2022
Hi there. I do apologize for the inconvenience this may have caused. If you want, you can reach out to our customer service team at [email protected] and send them pictures of the chunky powder and we can help you from there with getting this fixed.
jonathan O.
ordered a single item monday morning, just one. messaged their chat service to ensure that their processing was still 1 to 2 business days, and they confirmed; so i went ahead and paid for expedited shipping to get it friday or saturday at the latest. so today, monday the following week, i reach out because not only have i not received the item, but i don't even having shipping confirmation. reach out again...they'll get back to me in 24 to 48 hours. no answer on the phone, chat service is "down". threaten to do a charge back on my credit card...and what do you know! they are now available to assist! the item had not shipped yet and they could not tell me when it would....i canceled the order and because of how easy they made it to cancel is the only reason they get two stars. i would not order from this place. once upon a time, they were probably awesome....but that doesn't seem to be the case any more.
Reply from My Supplement StoreJul 18, 2022
Hi there. I sincerely apologize for the delay in communication. It looks like the product you ordered was out of stock at the time you place the order which caused the delay in shipping. I do sincerely apologize for any inconvenience this may have caused.
Lissy
I ordered 2 products for the store and after a couple of days arrived just one! so I had to buy the other one in a different store since I needed to keep having that supplement. It took almost 3 weeks for them to send it to me.... I requested an extra bottle for free, as a way to ackowledge that long delay. They offered a 15% discount in my next purchase. It was not what I expected but, ok... When ordering my next round... They did not let me have that 15% discount because the products did not qualified for thiscount.... So I definitelly will not buy from them anymore...
Reply from My Supplement StoreJul 13, 2022
Hi there. I sincerely apologize for the delay and inconvenience.
Jose A.
Easy to order to so long to get the actual products
Reply from My Supplement StoreJun 6, 2022
I apologize for the delay in getting your products. We have been short staffed and working hard to get your orders out in a timely manner. Again, I do sincerely apologize for the delay.
Anthony M.
Submitted order on 05/19. SIX days later and it’s still in “Unfulfilled” status. Hasn’t moved at all. It’s odd because immediately after my order I received an email that told me the people in the warehouse were all so excited about my order. I feel if they were that enthusiastic it would have at least left the building by now. Honestly they had better shipping times when I was ordering from Afghanistan. 😐
Reply from My Supplement StoreMay 25, 2022
I do apologize for the delay on shipping your order. We have been short staffed in the warehouse and working hard to get caught up. Again, I sincerely apologize for the delay in getting your order shipped out.
Chill Z.
Ordered product, still waiting on shipping confirmation, its been over a week when it said shipping within 2 days. I have emailed and no response, no number to call, no updates. I want my money back.
Reply from My Supplement StoreApr 5, 2022
I apologize for the delay in communication. Here is the phone number to contact customer service 1-877-505-1777. Again, I sincerely apologize for the delay.
Synedrene
The only reason I rated a 2 star was, when I ordered, it said the product was in stock, when it was not and backordered for at least 2 months. Not sure if this is a feature you could improve on, but definitely recommend.
Reply from My Supplement StoreApr 4, 2022
I do apologize for the inconvenience. There must have been a technical error when you placed your order. Again, I sincerely apologize for the inconvenience.
martha
Collect payment fast, ship slow.
Reply from My Supplement StoreMar 7, 2022
Hi there. I apologize for the delay, however the products you ordered are on a back order. You have been put on a preorder list, so when the product comes back in stock, we will ship it out to you.
