Great
Based on 2,355 reviews
My Supplement Store4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 283 reviews with 1 star · Clear filters
Customer
Regular products. Very bad shipping
Reply from My Supplement StoreDec 15, 2017
Hi - We looked into this order and it was delivered past the normal time. We looked at tracking and the post office made an error in delivery and noted this in the tracking information. This is not normal, it's just that the post office made an error with your package. Hope this helps. The My Supplement Store Team
Antuan
Bad web, not have good service to customer...
Reply from My Supplement StoreDec 14, 2017
HI Antuan - The reason we did not ship your package was that your email address was associated with at least two other fraudulent orders that our 3rd party fraud system monitored.
Consumer
Have not received. It has been 13 business days - promised 2 - 5 days.
Reply from My Supplement StoreDec 11, 2017
Hi - Can you let us know your order number do we can look into this? And if it ever takes longer than expected, please email or call us right away and we can find out why.
jesse R.
I placed an order and was charged then the order was canceled.
Reply from My Supplement StoreNov 28, 2017
Hi Jesse - We do apologize. There has been a lot of issues with the manufacturing of HI Tech products and almost overnight we couldn't get any of the product you ordered, which is why we had to cancel. Good news is we should have it again in a couple weeks. I do apologize about the confusion with your order and why we had to cancel and refund you. The My Supplement Store Team
Miguel D.
I haven't yet received my products and after sending several mails to the seller no answer has been given. I discovered that UPS only delivered the product half the way, the other half is in charge of another company which cannot give the tracking number because the seller must give me this. Furthermore, the purchase was about USD 70.00 but after checking my credit card, I realize that I had been charged more than USD 80.00 because the seller made currency exchange from USD to PEN and then back to USD.\ The worst experience I ever had had online, I will never purchase from this site again.
Reply from My Supplement StoreNov 27, 2017
Hi Jair, I looked into this order. We do state that it will take 7-21 business days with the economy shipping you chose. This is why it was only $10.85 to ship to Peru. I would still give it a few more days to come in. Because it is Lipodrene, sometimes customs in other countries have problems with it. As for the currency conversion, I will contact our 3rd party processing company about this and see why this was the case. We are sorry that you didn't have a good experience with us, but we will try to resolve this issue so it doesn't happen again in the future. The My Supplement Store Team
Marcos
I only write a 1 because they stated that they had it in stock and turned out the didn't.
Kevin O.
Didn’t give me what I ordered. Took off half the items without confirming with me.
Reply from My Supplement StoreNov 21, 2017
Hello Kevin - we deeply apologize for any inconvenience you experienced. Mesomorph was unexpectedly reformulated by the manufacturer to be DMAA-free and that disrupted our supply levels at our warehouse. There were thousands of orders that were affected by this, hence we did not have the staffing capability to contact each customer individually. We deeply apologize for this as we know that the old mesomorph was a favorite among our customers. We do have the new, reformulated version currently in stock if you would like to give it a try - it's just as potent as the old version! Please let us know if there is anything else we can do to improve your experience with us and we hope you will give us another try soon!
Herman W.
My supplies was held up for like 2 weeks because y'all was out of the Pre-Workout that I ordered
Reply from My Supplement StoreNov 21, 2017
Hello Herman - we deeply apologize for any inconvenience you experienced. It looks like the pre-workout you ordered was Mesomorph, which was unexpectedly reformulated by the manufacturer to be DMAA-free. This severely disrupted our supply levels at our warehouse and affected hundreds of customers. Our customer service team worked as quickly as possible to contact all those customers affected, and we can see that you were refunded in full only a week after your order was placed. We deeply apologize for any confusion and we do have the new, reformulated version of Mesomorph currently in stock if you would like to give it a try - it's just as potent as the old version! Please let us know if there is anything else we can do to improve your experience with us and we hope you will give us another try soon!
