Great
Based on 2,355 reviews
My Supplement Store4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 283 reviews with 1 star · Clear filters
SadCustomer
Ordered supplements towards the end of Jan. Notification I received said I would receive supplements Feb 3....Feb 12 and still not in my possession. Delay was with my supplements not UPS. Then UPS was told to turn over to local mail by MySupplements.
Christopher W.
I have sent three emails to mysupplementstore.com explaining that I had not received my package. Two days ago the only response I got was that it was returned to them and they could resend it to me. I said I needed it quickly, that I shouldn't have to wait another week. I made this order on January 12, 2016. As of today, I've not been offered a refund, the tracking number says that my package is stuck in IA when I'm in Texas, I was never offered an option to have it shipped overnight for my inconvenience, and I am extremely unhappy with the communication provided. I will never recommend them nor will I purchase from here again.
Wrath
Placed order on 1-6-16 and 13 days later I still do not have my order.
Customer EDWARD S.
HELLO I PUT A ORDER IN ON 12/22/15. I DID NOT RECEIVE IT TO 1/07/16. CUSTOMER SERVICE IS TERRIBLE. I WILL NEVER ORDER AGAIN FROM YOU ED
ross
ordered on Dec 16th still waiting for my product. Contacted customer support and they said that they were out of stock when I ordered but the website did not state that they were out of stock. Will never order from this company again.
Jessica S.
Horrible customer service!!! Ordered product and the site said NOTHING about what I ordered being out of stock. A few days after I ordered I got an email saying it was out of stock and on back order. I'm going on 3 weeks and still have not been contacted about when the product will be in stock and ship to me! Last time I order form them!!
Brian B.
Ordered product then never received it. Called said they shipped to wrong person. They offered a shaker cup for my troubles. Will not order from them again.
Derek N.
Took you guys two weeks to ship my order, no notification or anything. I contacted customer service and they said it would ship out the next day (even though they already said it did weeks ago) cause they were waiting on one of my items (that was suppose to be in stock when I ordered). However on November 19th, you guys said my shipping label was applied to my order and sent out in Illinois. Iv spent way too much money on your site to be pushed aside, who knows how long it would have been before you actually contacted me. I will not be purchase from your site again.
