Great
Based on 2,355 reviews
My Supplement Store4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 283 reviews with 1 star · Clear filters
James
I only ordered these items because it said they were in stock but then only half my order came and said the other items were on back order , wish I would have known that because now my stack is all messed up
Reply from My Supplement StoreApr 13, 2022
Hi James. I sincerely apologize for the miscommunication.
Younes B.
I did not receive My Purchase. Everytime they told me my product are in my country and so far nothing,it 's been more than 1 month
Reply from My Supplement StoreApr 11, 2022
Hi Younes. Your order is on its way to you. I apologize for the delay, however international orders do take a little bit longer to arrive. Again I sincerely apologize for the delay.
Kim H.
I haven’t received it but I was charged. And I emailed but haven’t received any response
Reply from My Supplement StoreApr 11, 2022
Hi Kim. I apologize for the delay, the items you ordered have been on a backorder through the manufacturer. You have been put on a preorder list, so once we do get the items back in stock, we will ship it out. Again, I sincerely apologize for the delay.
Heather A.
Over a month haven’t got my order. It didn’t show shipping delay until after I purchased and now they only offer waiting a couple more months or sending something I don’t want. Not a refund. They totally mislead that they had the product until after I paid.
Reply from My Supplement StoreApr 11, 2022
Hi Heather. I apologize for the delay, the items you ordered have been on a backorder through the manufacturer. If you want to proceed with a cancellation, please call our customer service team at 1-877-505-1777 and they can issue you a refund. I sincerely apologize for the miscommunication.
Melvin D.
Due to the fact I never received the product..
Reply from My Supplement StoreApr 6, 2022
Hi Melvin. I do apologize for the delay, however your order is currently on its way to you and is currently in your state. Here is your tracking number: 420308139405511108011825570834. For further information on the location of your package, we kindly ask you to contact your local USPS. Again, I sincerely apologize for the delay.
Cynthia R.
I havent received my order yet shipping delays its been a month
Reply from My Supplement StoreApr 4, 2022
Hi Cynthia. The product you ordered has been on a backorder through the manufacturer. You are on a preorder list, so when we do get this product back in, we will send it out to you. It should be in the next month or so. I apologize for the delay.
Prabhjot S.
U should not take orders if something is not in stock . When you don’t have something just simply put out of stock and not accept payments
Reply from My Supplement StoreMar 30, 2022
Hi there. I do apologize for any inconvenience. However, we keep it on the sites because we know we are going to get the product back in and we take preorders on the products. That way when the product does come back in, we ship it out as soon as possible.
Micah F.
Worst experience I have ever had with a supplement store. I have ordered twice through them and the first time they sent me the wrong product, but then after calling and waiting over a week they sent me the right thing. The second I ordered with the 2 day shipping time the sent me the wrong thing again. When I called on a Monday they said that the would send me the new product by Wednesday but it never came. When I called to voice my dissatisfaction all that "Amber" would do was send me a shipping label to send the product back so that I could get my refund. Terrible experience I would not recommend shopping through this website to anybody.
Reply from My Supplement StoreMar 28, 2022
Hi Micah, I apologize for the experience you had. The label of the product that you ordered changed, so technically you did receive the correct item. When we receive your package back to our facility, we will issue you a refund. Again, I sincerely apologize for the inconvenience.
