Excellent
Based on 222 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Know Tools.If you want to go where professionals go to find specialty tools, you found it. Mytoolstore.com is your neighborhood hardware store equipped with the combined warehouses of over 120 brands and over 40,000 tools, letting you find exactly what you need, every time. Mytoolstore.com has been delivering tools directly from the manufacturer for over 24 years.Our experience in the online tool business goes back to 1996, and ever since we've been positioning ourselves to bring you the best prices on the brands you trust, with service to match.Mytoolstore.com is where professionals go to find specialty tools, and where everyone else goes to find the tools they need (and some they didn't know about). We're a family-owned and operated business dedicated to making your tool-finding experience online easy, reliable, and fast.Call us to speak to a live, knowledgeable tool specialist ready to answer any of your tool questions. Thanks for Shopping, and come back soon!
MyToolStore.com (mytoolstore.com) has 222 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
222 approved reviews, newest moderated first
Paul
I was impressed by the work of Mytoolstore. I placed an order online and they coordinated shipment internationally. At one point, I made a change to the order and spoke to management directly, which helped in executing the change. Overall, a positive experience.
Bryan
Very helpful, contacted manufacturer and had them fabricate what I needed with minimal backorder time.
Cathy
I live in Mexico City and MyToolStore.com were very helpful making arrangements for customs and delivery. Very good experience.
Steven
They had the best price, tools arrived a couple days after purchase. I would shop here again.
Hank
I had to update my order on the fly and the person I spoke to was helpful and quick. Got my order in two days. Will use mytoolstore.com again.
Frank
after my first poor service review the owner emailed me and said I would be getting $50 back for all the troubles I've had. I was told that they would put the money back on the card I used for my purchases. Guess what? mytoolstore.com is batting a thousand! after shipping 2 orders to the wrong address they charged $50 to my card. I called and emailed the owner with no answer for hours so I called customer service. the wonderful(sarcasm) customer service person called me a liar and said that I was wrong. a few minutes later I get an email stating I am getting a $100 refund to make up for the $50 they charged me. finally the owner calls and offers to refund me more than the $100. this was yesterday and no deposit made in my account or no call from the owner on what is gonna be done. horrible service
Reply from MyToolStore.comMay 26, 2015
Hi Frank, Thanks very much for your feedback. We appreciate your patience regarding the extra day it may have taken for your refund to reach your bank, and hope you understand that holiday weekends such as Memorial Day often result in slight delays. We have confirmed Saturday that your $100 refund has been processed, and will continue to work with you directly to ensure that you have been compensated for the inconvenience. We are currently implementing much more strict quality assurance guidelines for our staff concerning customer refunds, so that our people can be more helpful in the future. We take full responsibility for your negative experience, and hope you accept our sincerest apologies as we work with you directly to resolve this issue.
August
Everything was delivered as ordered and I was kept informed during the order and shipping process. Woods 8" power grip (N4950) really made it a lot safer to handle the glass panels we moved and will be a great safe way to handle the panels in the future. Would recommend using MYTOOLSTORE.COM and hope to purchase from them in the future.
Paul
First time ordering with this company, and will certainly be using again in the future.
