myvitality.storeReviews of myvitality.store

Reply from myvitality.storeNov 13, 2025

Dear Customer, We sincerely apologize for the frustration you’ve experienced — this is absolutely not the standard of care or service we aim to provide. We want to personally assure you that we take every single customer case seriously, especially when it involves product issues or missing items. After reviewing your situation, it sounds like a few things went wrong: you received your Vitality Magic Pro 2.0 without the promised free gifts, and you also encountered a malfunction. That should never have happened. Every Magic Pro 2.0 unit goes through quality control and comes with a 90-day money-back guarantee, so if yours isn’t working as expected, we’ll make it right. It’s possible that your order appeared under our logistics or payment partner’s name (such as Ocean Payments or Airwallex), which can sometimes cause confusion on bank statements. But please rest assured — your purchase is secure, and we’ll help trace it quickly. We’ve located your video submission in our system, and our support team is now prioritizing your case for immediate resolution. You’ll receive a return label and full refund confirmation once verified by our fulfillment department. We completely understand how stressful this situation can be, especially since you mentioned being disabled and needing a solution that works reliably. We never want any of our customers to feel ignored or inconvenienced, and we’re deeply sorry that this has been your experience so far. Please reach out directly to our senior support line at [email protected] with “Trustpilot Priority – Refund Request” in the subject. One of our senior agents will handle this personally until it’s fully resolved. Our mission has always been to help people live more comfortably and pain-free with trusted wellness devices — and we’ll make sure your case reflects that commitment. Warm regards, The My Vitality Customer Care Team [email protected]

Reply from myvitality.storeNov 13, 2025

Dear Customer, We’re truly sorry to hear about your experience and completely understand your frustration — waiting that long for a return label or refund is absolutely not acceptable, and it’s not how we want anyone to feel after trusting us with their purchase. Please allow us to clarify what happened and ensure that your situation is resolved quickly. Our Vitality Magic Pro 2.0 products are covered by a 90-day money-back guarantee, and that promise still applies to your order. When a customer reports a return, our system must first verify the product’s serial number and carrier route before generating a prepaid return label — this process is meant to prevent lost parcels and ensure full refund eligibility. Unfortunately, during the period you contacted us, we were experiencing a temporary delay in return label generation due to an update with our logistics partner. That caused a few cases like yours to take far longer than usual, and for that, we sincerely apologize. We’ve already escalated your case internally so you don’t need to wait any longer. A senior member of our team is preparing your return label and will confirm your refund immediately after the item is scanned back into our warehouse. You’ll receive a personal email from Jay’s supervisor within 24 hours to finalize everything. We deeply regret that this experience has made you question our company’s integrity. My Vitality serves thousands of satisfied customers every month, and while rare delays can occur, we always honor our guarantees — without exception. Please reach out directly to [email protected] with “Trustpilot Priority – Refund Resolution” in the subject line so our management team can give this the highest priority until your refund is complete. Thank you for your patience — we’ll make sure you’re taken care of promptly. Warm regards, The My Vitality Customer Care Team [email protected]

Reply from myvitality.storeNov 13, 2025

Dear Customer, We are truly sorry to read about your experience and appreciate the opportunity to address your concerns publicly. Transparency and trust are extremely important to us, and we would never ask or require any customer to leave a “false review” in exchange for a refund — that is strictly against our company policy and our values. Every customer who purchases a Vitality Magic Pro 2.0 is protected by a 90-day money-back guarantee, which is clearly stated on our website. When a return or refund request is made, our team follows a standard verification process to confirm the product’s authenticity, warranty status, and shipping eligibility before issuing a prepaid return label. This sometimes leads to short administrative delays, especially during high-volume periods, but we always honour valid refund requests in full. We understand that your experience felt prolonged and frustrating, and we truly regret that it led you to escalate the matter through your bank. Please rest assured, your refund is valid, and your case has been marked as resolved in our system. Our goal has never been to delay or pressure any customer. We’ve already reinforced additional training within our customer support team to ensure communication remains fast, clear, and professional at all times. We appreciate your feedback — even when it’s critical — because it helps us improve and ensure that every future customer enjoys the reliable service and results we are known for. If you have any remaining concerns or documentation to share, please reach out directly to our senior support desk at [email protected] with “Trustpilot Review Follow-Up” in the subject line. Warm regards, The My Vitality Customer Care Team [email protected]

Reply from myvitality.storeNov 13, 2025

Dear Customer, We are genuinely sorry to hear about your experience and want to personally apologize for the frustration this has caused you. What you’ve described — a device that won’t power on and a slow return process — is not acceptable and does not reflect how My Vitality operates or how we value our customers. Every Vitality Magic Pro 2.0 unit is covered by a 90-day money-back guarantee and a full product warranty. If a product arrives defective in any way, our team immediately arranges a replacement or refund once a quick video confirmation is received — this step simply helps our quality-control department identify manufacturing faults and prevent the same issue for other customers. It’s clear that in your case, the communication process broke down. We sincerely regret that you received only automated messages and did not feel supported. We have already escalated your case internally to ensure your situation is fully resolved — whether that means a replacement device or a full refund. Please reach out to [email protected] with “Trustpilot Priority – Replacement or Refund” in the subject line so one of our senior specialists can handle your case directly until it is completed. We also want to emphasize to anyone reading that My Vitality does not prey on people in pain — our entire mission is to help relieve it. Tens of thousands of satisfied customers around the world have experienced genuine relief from chronic neck tension and posture-related discomfort with the Magic Pro 2.0. We appreciate you bringing this to our attention. Your feedback helps us strengthen our service and ensure no other customer experiences similar delays. Warm regards, The My Vitality Customer Care Team [email protected]