Average
Based on 780 reviews
Namco Pools3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Mary M.
I was amazed how quickly my order arrived. showed up the next day and everything I needed to open my pool great job!
Reply from Namco PoolsMay 13, 2021
Hi Mary! So glad you had a great experience with us. We hope you enjoy your summer!
Roman
Best price AND availability for 3 inch tabs. Easy online ordering. Danbury staff very friendly and helpful on phone (Cara) and in person.
Reply from Namco PoolsMay 13, 2021
Hi Roman! We're glad to hear you had a great experience. We hope to see you again soon!
V S.
The website was very easy to navigate
Reply from Namco PoolsMay 13, 2021
Hi Sam! Thank you for the kind words. Have a great summer!
Niulka N.
We purchased a pool at the Namco Store in Nashua New Hampshire. After having a few negative experiences in the past we still returned to get a pool for our children. When the installers were finally able to come in to install the pool, we realized that there was a few parts missing including the liner and therefore the installation could not be completed. I had to reschedule my water delivery more than once I'm work around my work schedule to address these issues. Karen Sievel reached out to me from the corporate office. She was absolutely excellent! She was very patient and understanding. She gathered all the necessary information and tell gently worked to try and resolve my issues. She immediately tried to get us a liner that would fit our needs and stayed on the phone with me as long as she needed to. She was very responsive and followed up to all my concerns during the process. She was able to get me the proper liner shipped to my house. It sounds pretty straightforward and easy but it was not. She even provided her own personal cell number in case I had a hard time reaching her at the office. No matter what time of the day I reached out she responded. It was a long painful process but without Karen I would have returned everything and never went back to the store. Your company should be very grateful to have Karen on your team. She is a perfect example of what great customer service really is. I really hope that someone takes the time to recognize her for her diligence he and great effort and dedication to keep a customer happy.
Reply from Namco PoolsMay 13, 2021
Hi Niulka Nova, were so glad Karen was able to help! We appreciate the kind words and recognition. We hope to see you again soon and have a great summer!
Bridget B.
Ordered online and picked up the next day. No problems
Reply from Namco PoolsMay 13, 2021
Hi Bridget, we're so glad you had a great experience. Have a great summer!
Mikel R.
The cover is great quality. The cover was priced very well. Delivery was very fast.
Reply from Namco PoolsMay 13, 2021
Hi Mikel. We're glad you are happy with your order! We hope to see you again soon.
Richard H.
Day 3 and I still did not get my refund
Reply from Namco PoolsMay 13, 2021
Hi Richard. It looks like the refund went through on 5/11. Please allow a few days for the money to be refunded to your account. Thanks!
Greg T.
Other then not getting a tracking # everything else was good
Reply from Namco PoolsMay 13, 2021
Hi Greg. We are working towards getting tacking numbers back for our customers. Sorry for the inconvenience! We hope to see you again soon!
