Average
Based on 780 reviews
Namco Pools3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Ryan B.
Everyone for the love of god please get your pool someplace else this company is by far the worst company in the world to deal with when it comes to Customer Service I’m begging you please do not shop here you will have buyers regret
Renee
I asked for a refund and was assured it would come but I haven’t received it and after I asked two more times I have gotten no response. I have been waiting over 30 days.
Brittany G.
Fast shipping! Great service!
Nancy P.
I shopped at the Namco store in Albany NY and found a patio set that was perfect for my home. My salesperson, Diane, was so helpful and eager to answer my questions. She was knowledgeable about the products and closed the sale in a manner that showed how well she knew her business. I’d recommend this store to anyone. Ask for Diane, you won’t be sorry!
Sean B.
many emails and voicemails. still no word on my pool. I order an above ground from the s Attleboro store on 6/6/20. it is now 7/23/20 and I can not get anyone to give me a straight answer or even answer at all! . I spoke to a rep from the store on 7/14 and he assured me the pool was shipped from the warehouse on 7/10 and would be in store ready to ship between 7/14 and 7/24. He said I will get a phone call two days before the ship date to confirm. well tomorrow is the 24th and still no call or pool. I don't want a refund I want my pool and I want it when you said it would be delivered. I have installers and electrians that I keep pushing back because of this issue . you want a revised review ? get my pool to me and I will update it .
William S.
Ordered 2 swans for pool july1st. charged my credit card july 2. have not received my order as of yet. WHY?
customer
I ordered and fully paid for a pool. I have emailed three times and called atleast ten. I haven’t got any response on where our pool is?!
Disappointed C.
I purchased a 21x52 reprieve above ground pool with a stated ship date of July 1, 2020 Pool purchase was made June 18, 2020 I received an email and phone call saying delivery was scheduled July 13-17... pool never came. Repeat phone calls and emails never answered. Finally July 20 someone finally said the pool was in their warehouse, but filter was not and shipping can not take place until all items are together. I inquired on the refund policy and stated I would wait a few more days. Immediately following the conversation with Namco the same day, they cancelled the order and refunded my money per customer request. I did not request this! Buyer beware!!! Obviously Namco doesn’t have the pools to begin with. I understand the situation of being backed up by manufacturers, but be honest with your customers. False advertisement!
