NameCraneReviews of namecrane.com

NameCrane is supporting a domain name which is sending fraudulent emails to companies and spoofing my domain name, business and emai. Their support closed my complaint ticket without explaination. NameCrane supports fraud on the internet. Do not use them.

This is one of the useless hosting I ever seen I purchased a hosting account 2 days ago and they never confirm the deposit my account it’s still pending and no one have ever responded to my ticket this is so sad and disappointing

My website went down due to late payment. Support informed me that if I paid for service, then they could restore my site. However, my site was NOT restored as they did not have an up to date backup. Now I'm fighting with them to get a refund because I will not ever use or recommend their service ever again. Utterly terrible and disgraceful.

I had a terrible experience trying to order from NameCrane. They force your billing address and location address to match exactly just to place an order, which makes absolutely no sense for modern online services. To make things worse, their support is incredibly slow. If your order gets flagged or you run into an issue, expect to wait a full day or even longer just to get a response. Avoid them if you need a smooth setup and fast customer service.

Been waiting 2 days for a any reply to my migration request. I'm trying to move services TO you, I hate to think what the service would be like trying to leave..

terrible experience with it. tried subscribing and it flagged my card. i have never had issues with any company. i have used this card with every single company and it works. somehow they dont accept it.

I asked for the unused sub-accounts to be removed so I wouldn’t be charged around $17 for each cPanel account. They reduced the number of accounts but increased the invoice price, saying the new prices are higher. Now, even with fewer accounts, I have to pay more than before I contacted support. I feel like I’m being punished for asking for support and adding work to their day. This is no longer a cheap service. Time to move on.

I contracted NameCrane's reseller hosting to manage my digital agency clients (around 25 cPanel accounts). After months of constant problems, I had to migrate everything to another provider. Loading times and responsiveness issues persisted for over 3 weeks straight. The server kept getting laggy and unresponsive - my clients were asking very often what was happening. There were kernel issues affecting their infrastructure that they didn't catch proactively, and I couldn't even edit with Elementor because the server was taking very long times to respond. Email deliverability problems took 3+ days without solution. Some emails weren't being delivered or were delayed significantly. This is critical for business communication but they couldn't solve it. Support response times were terrible - first response to critical issues took 8-12 hours, which is unacceptable for "managed" hosting. Instead of fixing problems, they kept asking me to provide more logs and do troubleshooting myself. When I reported issues, they would often downplay them or suggest the problem was on my end (classic gaslighting). They'd ask me to identify which specific sites were slow instead of checking their server performance themselves. Tickets were closed without confirming the issue was actually resolved. I was so desperate to get help that I even found their Discord server to try to communicate there. Francisco, who appears to be the owner of the company, only responded saying that everything was fine and there were no problems. This while I had 25 client accounts with email delivery issues and couldn't get real support through their official ticket system. Basically, they never took full responsibility for their infrastructure problems and made me feel like I was overreacting. Because of this I had to migrate all accounts to another provider. The difference is night and day - real managed hosting means they actually manage the server, not make you do it yourself. If you're managing client websites or running a business that depends on reliable hosting, avoid NameCrane. Their "managed" service is not managed at all, support is slow and dismissive, and they'll gaslight you when you report legitimate problems. Even reaching out to the owner directly on Discord didn't help. Not worth the headache or the damage to your reputation. Thanks in advance for reading this - hopefully it helps someone avoid the same experience.