Average
Based on 3,535 reviews
Nano Hearing Aids3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Nano, we’re dedicated to redefining how you hear and experience the world. Our commitment is simple: we provide high-quality over the counter (OTC) hearing technology at affordable prices. We believe that everyone deserves to have clear, vibrant hearing — regardless of budget — and we've made it our mission to deliver just that.With a track record of transforming lives, a 45-day money-back guarantee, and a customer support team that's available 24/7, we’ve earned our place as a trusted name in the hearing industry. Start your journey to rediscover the world of sound and experience the Nano difference today.Shop Hearing AidsContact 24/7 SupportFAQs
Nano Hearing Aids (nanohearingaids.com) has 3,535 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
3,535 approved reviews, newest moderated first
Joe J.
Have not received new aids as yet
Reply from Nano Hearing AidsJul 13, 2023
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids once they arrive! Please reach out with any questions at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day! - Nano Support Team
MArilyn F.
The associate was very professional. She took the time to explain everything to me.
Reply from Nano Hearing AidsJul 13, 2023
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids! Please reach out with any questions at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day! - Nano Support Team
Jannis V.
We had difficulty communicating our problem. We sent back the defective hearing aid and the wrong ear was sent back to us. We finally got clarification and new attachments of the correct ear were sent. This had to go to a manager to clarify the issue. It has now been resolved but it took close to a month to complete the exchange.
Reply from Nano Hearing AidsJul 13, 2023
Thank you for again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We are grateful that we were able to connect with you and successfully resolve your issue. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best! - Nano Support Team
Marvin B.
I bought the most expensive units they had, and returned them immediately. They were cheaply made, very loud at the lowest volume setting, and the app was a joke. The 3 stars are for the customer service. You have to call to get a RMA#. The rep will do everything they can to get you into a different product instead of a refund. It took several times stating "I don't want anything else, just refund my money." before I finally got the RMA.
Reply from Nano Hearing AidsJul 13, 2023
Thank you for again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We are grateful that we were able to connect with you and successfully resolve your issue by providing you with a refund. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best! - Nano Support Team
Robert V.
Yes very professional but they did not work for me hearing loss to great. But service was great 👍
Reply from Nano Hearing AidsJul 13, 2023
Thank you for taking the time to share your feedback with us. We're sorry to learn that the devices did not meet your needs. Please reach out with any questions at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day! - Nano Support Team
customer
I love the fit, the sound is great, the only problem I have is not knowing if they are off before recharging them. A light would be very helpful. If they are not off when you place them in the charger will it damage them?
Reply from Nano Hearing AidsJul 13, 2023
Thank you for taking the time to share your positive feedback with us. We have passed your question along to our customer service team. Please reach out with any additional questions at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day! - Nano Support Team
Diane F.
Your return process has been a nightmare. I did not have those hearing aids more than two weeks and I don't want to pay for them as I returned them with the appropriate RA. I put the purchase in suspension as I don't know want to pay $473.24 for something I've returned. You have stated to me in numerous emails it takes 50-75 days to receive a credit after a dispute resolution has been resolved!! There was never a credit dispute to begin with. I simply returned my order as per your instructions and put the charges in suspension as I do not wish to pay that amount of money for a product I returned and then you expect me to wait 50-75 days for a credit and have the use of my money. No thank you! I don't know that I ordered those or paid for those through Shopify as I don't even know what Shopify is. My credit card receipt says nano hearing aids. Nothing about Shopify. If Shopify is your financial agent you need to figure out a much swifter credit process for products you sell that have a money back guarantee within a 30-45 day window. You can't expect a customer to wait 50-75 days. End of story!!
Reply from Nano Hearing AidsJul 13, 2023
Thank you for sharing your feedback with us which has been passed along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. Our customer service team is currently processing your refund. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to promptly resolving your concerns to your satisfaction. - Nano Support Team
Anthony M.
Still could not hear. Lots of static. Tried in different rooms and outdoors. I appreciate all you have done, however, I must return them. I need to actually go to a hearing aid place and be physically fit with them and have a person physically there. Please send me a return authorization slip(RMA) and an address label and when you receive the return, please credit my cc for $247.00. Thank you, Anthony Milazzo
Reply from Nano Hearing AidsJul 13, 2023
Thank you for sharing your feedback with us which has been passed along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. Our customer service team is currently working to resolve your concerns. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to promptly resolving your concerns to your satisfaction. - Nano Support Team
