North American Savings BankReviews of nasb.com

WORST MORTGAGE LENDER EVER. I have unfortunately been a NASB customer on a VA Loan for over 3 years. They have continuously caused problems and refuses to own up to their own mistakes. They constantly raised my escrow amount each year beyond what the cost of property tax and insurance is. Most recently, they paid the wrong insurance policy! They paid the insurance policy for a property they do not have the loan on. That property is through another lender. This caused my monthly mortgage payment to increase ~400$. They asked that I "pay the increased price" until they could figure the issue out. It took 3 months. I just refinanced through another lender. Save yourself the headache and go elsewhere from the start.

John McKim is a thief. We went with him to buy our first house. He advertised a fancy low rate and credit at closing so we went with him. He had 45 days to meet closing but can't even meet that. We had to bug him repeatedly to get the appraisal scheduled even though we paid for it over a month before closing. He waited several weeks to finally get it scheduled so then it had to be expedited. He wanted to charge us the fee to have it expedited but we complained about that so he claims the company with reimburse us at closing. Now they are telling us that we wont get the appraisal back before closing so we will have to push it back. He has been horrible at communicating with us so we constantly have to call him to find out what is going on with the process, usually to learn that there is a problem. This have been a living hell for us. Buying a home for the first time should be a good experience, not hair-pulling. I would never recommend him or this bank to anyone looking to buy a home. Run away fast!

Sorry but service is just awful.

Took 6 months to close. Requested unnecessary documents throughout that DU Fannie DOES NOT REQUIRE. Refinanced 3 other homes during this time with another lenders while this bank screwed everything up. AVOID LIKE THE PLAGUE.

It took NASB almost 5 months to close our refi. They would schedule a day for closing and then delay it due to not having some type of “document.” The last delay was due to NASB saying they didn’t have our homeowners insurance document. NASB said they contacted my insurance company, but there hasn’t been any response. When I found this out, I called my insurance company. I was told that no one from NASB had called them. My insurance company sent me the document immediately. It was exactly the same document that I uploaded into NASB’s portal four months earlier.

Re home mortgage refinance Costco referral, identical experience to other reviews, three month plus purgatory waste of time, feel sucker punched

NASB is awful. Believe the bad reviews. Picked them from the Costco program in August and they couldn't get a simple refi closed by mid-Dec.

Please save yourself time and headache when refinancing and avoid NASB. They lure you in with a low rate and fees, but the underwriting requests are over the top. Despite a credit score >800 and a home mortgage less than 1x annual income, NASB was unable to close a refinance within 100 days. I have used multiple banks for mortgages and refinancing and NASB was by far the worst.