NatureBoxReviews of naturebox.com

I placed an order with NatureBox. Without my permission and without warning me, they signed me up for a membership and began charging my credit card $5 per month. When I noticed the charge a month later and contacted the company, they claimed that I was notified of the membership (I wasn't -- I looked at the checkout page again and saw no warning of the monthly fee) and that they could not refund my money (there is no reason in the world they shouldn't be able to do this). Do not buy from NatureBox.

I love the variety and the website is easy to use. I've turned lots of friends onto this service, and my desk drawer at work always has several naturebox snacks in it.

I tried out naturebox along with Graze, not expecting any big difference. I ended up loving naturebox. The snacks were wholesome, hella good tasting, fresh and actually healthy. PLUS they are priced at ~ $1 an ounce vs Graze's ~1.75 an ounce! AND they send out one big box per month containing around 1.25x what graze sends out spaced out between 4 boxes in a month, that's cost efficient and better for the environment.

The good: I like their snacks, just not all of them. The bad: That's just it, if I don't like some of the snacks, it's not cool that I have to continue to pay a monthly membership to receive such products. The ugly: don't bother calling, it's a nightmare working with them. Prognosis: I ended up cancelling my membership (that was a hassle by the way), and I may eventually go back, but I need to wait and see.

Here I want to share my experience as this may help some other to get cheated by this ridicules brand. PLEASE NOTE MY REVIEW IS ALL ABOUT MY VERY VERY VERY BAD CUSTOMIER SERVICE EXPERIENCE WITH THIS COMPANY. I have find one of the promo for snack pack in $1.95 in October end sometime so I have register with this, they send me packet in November, now I don't find $20 value of this packet of food so I think to go and cancel my subscription, so I called there support and I wait on hold listening there music for almost 10-15 minutes and finally think to try some other time so hang-up. I have again try after few days and same thing happen. I have try third time to reach them again after a week or so but again same thing. After this one day morning I found they authorize my card again for December shipping for around $20 and i have immoderately pickup my phone and call them, this time I was on hold for almost 30 minutes but no answer so I have hang-up and finally decided to send them an email about this issue and my subscription cancellation, as such this cheater brand has put following thing on their website. "Please be aware that we do not process cancellations via email or Facebook/Twitter out reaches, so call our Snack Concierge team at 1-888-613-6998." Why any company will not accept request by email? Its 100% valid media of communication. But this time as my card was authorized I have write and send them email about requesting my subscription cancel for all future delivery, regarding this they have email me its cancel, but surprisingly few days after I had packet on my door for December month delivery.. I have refuse delivery and send packet back, then check my card and this guys didn't release that $20 they charged.. So I have write another email for this.. But there customer service is worse than third world country.. Guy clearly said I am not able to track refuse shipping and in any case they are not going to refund me.. So I have asked them I am going to request for charge back, regarding this also this guys are saying me you can do whatever I can do but they are not going to refund in any case. I have question him, what if I will buy something from Walmart and I want to return my stuff as long as its brand new condition, do Walmart will say me I will not take it return and will not refund.. Infect I gave him example of Costco where they take frozen food too once on each membership.. But this guys are don't know made with which kind of stuff that they are not ready to accept anything. So please anyone find some deal of offer for first free / promo pack do not order it, as this is all set of cheating as far as my experience is concern. Do not signup with any promo offer its all trick to fit you in their subscription web! Hope this will help someone.