Nature Hills NurseryReviews of naturehills.com

Got 2 plants on bogo deal. The thing is when they do bogo , you can’t get one plant. It automatically adds 2 plant Both arrived without any protection. Still planted them. Both didn’t show any growth after a month. Emailed and sent pics, was told to wait . Another 3 months later zero growth.emailed - replied with circumstances happen , you get 50% of plant price. Ok. Since you got on bogo - now you need to order 2 plants more + pay for shipping. Why do they get to decide how we use our 50% of the money? I think they are doing this as a scam. If you paid for the extra warranty, you get good plants. If you don’t pay for that you get subpar plants and you either pay them more and more as they die or people just give up . Win for them both ways.

Be aware. This company is a scammers. I purchased a white snow fountain tree and Yoshino flowering trees on June 19th, with a guarantee of 2 to 4 weeks for shipping. So far, only the white snow fountain has been shipped, and I’m still waiting for the Yoshino tree. I’ve contacted them four times since June, and they keep saying the shipping is delayed due to weather. It’s been four months, and they’ve told me to keep waiting. Now my lease has ended, and I’m moving to another state, so I need to cancel my order. However, they informed me I’ll be charged a 20% cancellation fee

I placed an order on Monday evening. On Tuesday night I noticed on the order confirmation that they had charged me $19.99 for shipping when the website said Free Shipping on orders over $139. Customer service was closed by then so I intended on calling the next day but my dog died suddenly and I didn't get around to calling until Thursday. The man on the phone was not helpful at all and just claimed there was nothing he could do since I had failed to see there was a code and had thus not entered the code. Easy mistake to make on my part and easy for him to fix on his end. However he refused to do so and they have thus lost yet another customer. This is not good business practices and successful business owners would not ever dream of treating their customers this way.

I ordered 2 vanilla strawberry hydrangeas, what I received was some kind of plant that grows on the ground and a hydrangea long stock, just one long stock that bloomed with a white hydrangea, not vanilla strawberry. The one tall stock is not a bush. The other is a wild vine. They would not give my money back or replace them. There are several good nurseries, this is not one. Don't waste your money! Show trimmed content

I placed orders in late June and early July and still have not received my plants or the small tree. I have called a couple of times and Nature Hills has told me it has been too hot to ship the products. Meanwhile, they charged my account immediately upon me placing the orders. I just called to cancel the (2) orders and was told I would receive a refund minus 20% of what I paid them. If they were a reputable company they would not need to keep 20% of refunds. Especially when the products have not been shipped. They charge 20% of refunds because they know they have so many unsatisfied customers they can't effectively manage or satisfy customers, and it's the only way they can afford to stay in business! Shame on Nature Hills Nursery. I will never order from them again!

Like many reviews below, this company is engaged in fraud. They take your order, do not ship because they claim "weather permitting" (when temps are reasonable and other companies are shipping) and then stop responding to you. They will charge you a 20% cancellation fee even though it is unlikely they even have the plants in stock to begin with. I asked for photos and they refused to provide them.

I bought 2 Limelight hydrangeas for $230. I kept one and gave one to my son. Both died. Nature Hills policy is to give 50% off on another purchase. Why would I want to buy another plant from them when I had two failures? If I took the 50% deal and that plant died, I would have just given them more money for nothing. My local nursery either replaces failed plants or refunds your money. Not only is that a fair policy, but it gives the buyer confidence that they are dealing with a reputable nursery that stands by their product. I'll never buy from Nature Hills again.

We ordered plants few months back, from this nursery and few others. Rest of the companies shipped the plants, and these guys just keep saying they will ship in some suitable weather. These guys need to be sued.