Mark H.
Cancellation policy is a money grab
I purchased two trees and realized they wouldn't be delivered for a couple of weeks. I wanted to get the trees in the ground, so I decided to purchase from my local nursery and contacted the company within minutes to cancel my order (you have to contact them to cancel the order rather than being able to do it quickly through their website). Even though I cancelled within minutes they charged me a $28 cancellation fee. When I asked what the fee was for they stated that they start working on the order as soon as it is placed. This is after they told me that they couldn't ship the trees for a couple of weeks. To me, those two statements directly contradict each other. Please do not spend your money here and find a more trustworthy business that does not swindle their customers!


