Excellent
Based on 510 reviews
Neighbors Bank4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation.Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation.No question is too small. No goal is too big. We're here to walk through this with you.Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC
Neighbors Bank (neighborsbank.com) has 510 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
510 approved reviews, newest moderated first
Melissa M.
Melissa J went above and beyond to ensure a smooth home buying experience. As a busy professional I enjoyed the web portal where I could upload my documents and sign those items that needed a signature. Top notch service all around!
Isabella R.
Thank you Melissa Janke, for all of your hard work. Cannot wait to work together again!
Trevor H.
This is one of the worst lenders I have ever "worked" with. You have to pull teeth to get answers. When you do get "answers" they are worded openly because they aren't good at doing home loans. The management is absolutely worthless and also full of liars and experts at double speak. It took over 30 days to get an appraisal done. My client, the buyer had a mental break because of the stress the loan officers, yes 2 different loan officers put her under. We didnt get into processing until after 30 days and we never closed because of the lender not being honest, transparent and straight forward. Due to the lenders delay the client ended up being homeless for a week. The loan ultimately fell through and the client now has to rent for another year missing out and possibly never able to buy another home. I wish I could give 0 stars.
Reply from Neighbors BankMar 3, 2025
Thank you for taking the time to share this experience. We are truly sorry to hear about the difficulties you and your client faced throughout the process. Buying a home should be an exciting and positive milestone, and it’s incredibly disheartening to hear that our communication and service did not meet expectations. Your feedback is deeply concerning, and we want to understand what happened here. Transparency and integrity are at the core of what we strive for, and if we fell short, we sincerely apologize. We understand how critical clear and timely communication is, especially in a process as important as purchasing a home. Please know that we take situations like this very seriously. If you're open to it, we would really appreciate the opportunity to speak with you further to see if there’s anything we can do to help. You can reach us directly at the contact information below. Again, we are truly sorry for the frustration and hardship this has caused. We value your feedback and will use it to improve our processes moving forward. Kaleb Leeper Client Advocate [email protected] 833-919-1229
WH M.
All I can say is that it's modestly better than Openbank.us as Neighbors Bank at least has polite people with which to communicate via e-mail. Nevertheless their sign-up procedure, like Openbank.us, is w-a-y too involved compared to any other bank I've dealt with which are many. It seems a lot of these online sites whether banks or other businesses rely soley on a person having a cell phone to do business. I'm thinking they may be a handful of people who managed to cobble together a "bank" as a business, set up a Web site and name and let the computer do the rest.
Reply from Neighbors BankMar 3, 2025
We appreciate you taking the time to share your experience with us. While we’re glad to hear that our team provided polite communication, we’re sorry that our sign-up process felt overly complex. We’re always looking for ways to improve, and your insights help us refine our processes to better serve our customers. If there’s anything we can do to assist you or address any concerns, please don’t hesitate to reach out—we’d love the opportunity to help. Kaleb Leeper Client Advocate [email protected] 833-919-1229
Sarena W.
Melissa Janke was a huge help. Communication was great and she found solutions for all situations. I also appreciated the online access to documents, “to do’s”, etc. made the process easier on a busy person.
Delaney T.
Melissa Janke and team were the extremely helpful and the whole process went very smooth
Cecil M.
Reed was exceptional. He was very responsive and professional. Look forward to working with him in the future with maybe a refi. Cecil & Mary Middleton
Kareem C.
These people are GREAT! Coming from a place where we knew nothing about the home buying process, this team made us feel at ease and was patient through out the process. It was a pleasure and a great learning experience. The response times, the access to the staff, the patience…all top-tier! I believe that God place people in your lives for a reason and He did us solid with this team. 10/10…I recommend. You will not be disappointed
