Reply from NewSelfFeb 11, 2026
Hi Nicholas Ross,
We’re truly sorry to hear about your experience — receiving a shipment without medication would absolutely be concerning, and we completely understand why you’d feel frustrated.
Please rest assured, we do not send incomplete medication orders intentionally, and you have not been scammed. In rare cases, packaging or fulfillment errors can occur, and when they do, we take them very seriously and correct them promptly.
Regarding the messaging delays, we sincerely apologize if the responses felt inconsistent. That is not the level of professionalism we aim to provide, and your feedback helps us improve our communication process.
At the moment, we’re unable to locate an active account under the name “Nicholas Ross” in our system. To properly investigate and resolve this for you, we kindly ask that you please log in through your patient portal and send us a message there using the name associated with your account. Once we can verify your details, we will immediately review your shipment records and ensure this is made right as quickly as possible.
We are here to help and will absolutely assist you in resolving this matter.
Best regards,
Newself