Urtopia EbikeReviews of newurtopia.com

I absolutely love my Joy! I finally have the perfect bike for me. I’m 70 and feel very comfortable on it. It arrived quickly, and customer service has been great.

I purchased the Carbon 1 Step Thru E-bike during Urtopia’s Labor Day sale. At the time I purchased it they were offering free fenders and kick stand. A few days later that were also offering a free rear rack and mini pump. I contacted them and they agreed to provide me with these additional items. I very much appreciate their care for me as a new, now loyal, customer. The bike’s great, too!

I absolutely love my Urtopia Fold 1, it’s everything I was looking for in an e-bike. My Urtopia experience has been excellent. The order process with seamless, the delivery was fast. Their customer service is excellent, best experience I’ve ever had with customer service anywhere. I had questions about my new bike and customer service was quick to respond, to resolve and they followed up to ensure I was happy. I would definitely strongly recommend Urtopia, for their superb product and responsive customer service.

I absolutely love my Urtopia Joy. I’m 5’3” and the frame of this bike fits me perfectly. You can certainly adjust it for a taller person but I found it difficult to find a bike to adjust to a smaller person. It’s so much lighter than other bikes I’ve had. It has plenty of power. I tow my grandson behind me as well as use it for grocery shopping.

Amazing customer service on the order side of things. I split my purchase up into two different orders, but that made it so the second order didn't receive the discount. A quick email to their support team fixed it up. Also, I missed an opportunity to get a few extra accessories in a sale by a few days, but they graciously sent those items to me. But even more importantly, my family loves their new bikes. We've been riding almost every day now!

i ordered e bikes never received at least one they say it was a scam i got a receipt and then next day receipt disappeared BBB says they cant record the comply because to many complaints

I ordered two Carbon Fusion Pro e-bikes from Urtopia. They arrived in perfect condition with only minimal assembly required. Prior to my purchase, I corresponded with the customer support group several times. In each instance, I received timely and thorough responses. After receiving my bikes, I decided to buy the external batteries and reached out to the support group once more. Again, I received a quick reply and assistance placing my order.

Not only do I absolutely love the bike. The customer service is excellent. Prompt response and replacement! That’s Customer Service! I get so many compliments on the bike wherever we go and people want to try it out. Once somebody lifts it and sees how light it is, they can’t believe it and want one too.