Reply from NexampJul 1, 2025
Hello Anna,
Thank you for your feedback. We're sorry to hear that your experience hasn’t met expectations, and we appreciate you taking the time to share your concerns. We hope the information below helps clarify your account and our program.
When you joined Nexamp, we reviewed your historical electricity usage to assign a share of one of our solar farms, sized to offset about 90% of your annual needs. Your share produces clean energy monthly, and your utility applies the corresponding solar energy credits to your electric bill. Nexamp then invoices you for those credits separately at a 15% discount, which is how you receive savings.
In Maine, community solar credits are based on solar production, not your specific usage. This means during summer months you may generate more credits than needed, and those excess credits are stored in a credit bank for future use. Our program is best suited for customers who don’t already generate their own electricity, and we always encourage customers to let us know about major usage changes so we can adjust or guide accordingly.
Please note that we processed your request in February, but per the Early Termination section of your agreement, cancellation through the utility can take up to 90 days. This means you may continue to receive solar credits — and corresponding invoices — through May. Additionally, Nexamp bills in arrears, after receiving confirmation from CMP that credits were applied. As a result, some invoices may arrive after your cancellation request, but they reflect credits already used to reduce your bill.
That said, we are committed to resolving your concerns and will be reaching out to review your account in detail. If you'd prefer, you’re also welcome to contact our Customer Experience team at 855-727-4636 or [email protected] (Monday–Friday, 8:30 AM–6:00 PM EST). Thank you for the opportunity to clarify.
