NAReviews of nexusbytes.com

server down last 5 days and no response

This company probably operates on such thin margins, that when they go down, like 3 days ago, they have no equipment or people to help get it back up. They ran smoothly for years, now they are fully down. All they said is "please bear with us, hardware and software issues". AFter asking repeatedly for updates, you get nothing and you can't call them. Terrible. NO idea when its coming back on online after 3 days!

Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.

Very bad hosting, i have order service 6 January 2023, service down from 13 January and support doesn't reply at my ticket.

Used to be a very good and professional hosting service. As other reviewers have noted, their customer service has suddenly and dramatically changed for the worse. I have a really basic site that doesn't need a lot of maintenance so I don't update it that often. I tried to log in very recently to find my user account had been deleted. I had renewed my annual service last August, and this is January, so this was super weird. I emailed them describing the problem and requesting technical assistance. No response. [Before this, they responded swiftly to support requests]. They never responded to me and I remained blocked from accessing my account. Then I did some research and found out about the recent deterioration of their service. Alarmed, I contacted Paypal and requested a refund for the service, since I am unable to use it, and the company won't help. Paypal sent the details of my complaint to NexusBytes, who immediately sent me an email informing me that they had suspended my account for "non-payment." They did not refund me, however. Since I have the receipt from the payment I sent last August for my annual plan, I don't really know how they expect to get away with such blatant falsehood. Pretty sure Paypal will get me my money back eventually, but wanted to let people know that this company really has gone downhill in a dramatic way, and they are not only willing to take your money and not provide you with hosting, they will spitefully suspend your account if you ever complain, and then lie about it. Avoid, avoid, avoid.

Terrible support. Used NexusBytes for over a year with random server downtime and my account randomly being "disabled". Every support ticket is answered with the following, "Hello, We are working on your issue. Please hold on. Regards, XXXXXXXXXXXXX Technical Support Engineer Nexus Bytes, LLC. But no update or corrective action is given.

Guys don´t use this service. They just disabled my account without any explanation or reason, support just abandoned the issue, and waiting for 3 days already. And as you know, 3 days in a business without receiving emails can destroy you. So i had to migrate all my emails to another service but still there was some damage already. And still they haven´t fixed the issue and not even apologised for the "mistake". 2 things at the core of any business - Email server and website server. Don´t trust this company for any of that.

I am really happy with the service. Especially tech support.