Average
Based on 125 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Nexus Bytes, we do things differently. You are not just a customer or another line in our CRM database. You are part of the Nexus Bytes family and we only want the best for our family. We are not going to sell our family members what we won’t buy for ourselves. That’s the Nexus Bytes difference.
NA (nexusbytes.com) has 125 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
125 approved reviews, newest moderated first
Pavel E.
Were not able to provide VPS for 1 day (SLA 60 min), then the provisioned VPS didn't work, support was unresponsive and wasn't able do resolve issue. So I paid, lost time, didn't get a working VPS. Asked for refund.
Gerhard S.
they used to be very good but recently I got a unresponsive VPS for days! and constant problems with control panel which is slow and sometimes unresponsive, also vnc viewer not working anymore and support says it works. Now they agreed to give us a partial refund so it´s ok, hope they get their things fixed and recover what they have been, a very good vps host
Hannah S.
very rude support. a man named Jordan S was very rude to me!!
Emanuele R.
I own a business account who have a website and vps that should be always online. Until now all was perfect but now nobody answer ticket and since I have a problem on billing I need urgently to contact them. I saw their number on nexusbytes: fake. Is a VOIP number and if I try to call it shows "User busy" or "Number invalid". Now I need to change hosting urgently and hoping that new hosting can migrate my services from old to new. Stay AWAY! Use aruba.it (italy) or hostinger.com for better services! And check always that the phone number is valid!
Nelson
Bad hosting. I cannot do anything with my VPS. Wrote many tickets with no reply for two weeks until now.
Daniel W.
Overal having great experience for the past 3 years. And I can see that you are improving your service even better now. Keep up the good work
honk B.
There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.
Mike D.
They used to be one of the best, they bought out a small business called Smallweb and since lockdown, they have lost their way. No support, no help just nothing. I wouldn't recommend them again.
