I ordered silicone patches, and they were of great quality with easy-to-follow instructions. When I placed the order, I didn’t realize it would take longer to make them than it would to make standard patches. The support staff was very nice and changed my delivery method to a faster one at no additional charge. They arrived on time, and there were some extra patches!
Reply from Ninja PatchesMay 7, 2026
Uliana, I'm glad to hear our team helped take care of you and you enjoyed your order!
DF
Darrin F.
Good turnaround time for custom…
Good turnaround time for custom patches, they are good quality and look exactly like the picture when I ordered them. Hopefully they hold up well over time.
Reply from Ninja PatchesMay 7, 2026
Darrin, I'm happy to hear your order turned out exactly as expected. I hope you're enjoying your product!
AL
Alyssa
Helpful customer service
Cristalyn was very helpful on the chat. I had just placed an order, but wanted to change the email to ensure I got the updates needed. She was very polite and quick to help with those changes.
Reply from Ninja PatchesMay 7, 2026
I'm glad to hear Cristalyn helped take care of you so well, she's the best!
ST
Steve T.
One Good Order, One Bad...then Two Good
UPDATE (09 July 2026): I have ordered several more times with them, and with another issue that the company did a good job of fixing, I'm happy with the results. Thanks, I'm glad I got to change my rating.
I've ordered twice from them. The first order went smoothly and I loved the quality.
The second order didn't go as well. I ordered embroidered patches. Ninja Patches stated the design was too complicated for embroidered, and suggested I switch to printed. I declined, stating that I wanted embroidered. I redesigned the patch. Ninja Patches once again said it was too complicated, and I once again stated I wanted embroidered. This time, they offered that I purchase a proof to determine if the decline in quality would suffice. I did, and approved it. What I didn't notice, however, was they switched to printed on the proof. Admittedly, I should have reviewed everything, but they knew I wanted embroidered, and the description on the proof was a little vague.
When I received the patches, I contacted the company, who informed me I approved the proof and the cost was the same, because they embroidered the border. So now I have an order that I and the company knew I never wanted.
I'll probably use them again and hope I have an experience like my first purchase. My advice is to review everything they send, because they will not take the extra step the ensure you're on the same page.
Reply from Ninja PatchesMay 7, 2026
Thank you for your feedback and for sharing both experiences with us. We’re glad your first order went smoothly, but we’re sorry the second order did not meet your expectations.
For complex designs, our team may recommend alternative production methods to help achieve the best possible result. We understand your frustration and appreciate your comments about communication and proof clarity. Your feedback will be shared with our team as we continue improving our process!
MC
Memorie C.
Cristalyn saved the day
Cristalyn saved the day. She was able to resolve my mis-ordering mistake with zero issue and did it quickly. Her customer service was on point and I highly recommend her to anyone who needs assistance
Reply from Ninja PatchesApr 22, 2026
Woot woot!!
RT
Raquel T.
Above and beyond assistance
The experience of submitting my order was awesome because of the team member, Tamer, who REALLY went above and beyond. I would order again with this assistance. I am VERY excited to see how my patches turn out!
Reply from Ninja PatchesApr 22, 2026
Thank you for the feedback!
HG
Hector G.
Premium quality and amazing craftsmanship, they really brought my vision to life
I had a custom patch made for my brand and I’m honestly blown away by how good it came out. The detail, color, stitching, and overall finish looked incredible in person. Once I placed it on the cap, it gave the whole piece a premium rugged look exactly the way I hoped it would.
What really made the experience stand out was the communication. The team was responsive, helpful, and easy to work with the whole way through. They paid attention to the details and made the process feel smooth from start to finish.
You can tell they care about the quality of their work, and that matters when you’re trying to build something you’re proud of. I’m very happy with how everything turned out and I definitely look forward to working with them again.
Reply from Ninja PatchesApr 22, 2026
Thank you for the kind words! So happy you love the order :)
BD
Brandon D.
Reliable Patches and dtf
I am a repeated customer and rely on ninja patches as well as dtf for my personal and business needs and they always come through for me and have a great turn around time
Reply from Ninja PatchesApr 15, 2026
Thank you, Brandon! Your repeat business means so much to us.