Reply from Nirvana SystemsOct 22, 2025
Thank you for taking the time to share your experience regarding the Omnifunds 2 strategy and Nirvana's programs. We take all feedback seriously and are truly sorry to hear that your experience did not meet your expectations. We want to take this opportunity to clarify several points you raised.
Transparency is critical to us, and we strive to make this clear throughout our introductory materials and agreements. Backtest data demonstrates how the rules-based strategy would have performed if implemented historically, dating back to 2005. As stated in our disclaimers, past performance, whether real or hypothetical, is not an indicator of future results. We rely on this backtested data to show the analytical foundation of the algorithm, but we absolutely agree that it is not a guarantee of future live trading results. Our live track is clearly labeled as such for all OmniFunds.
We design our strategies to be adaptive and rules-based. The development and unveiling of new funds or iterations are driven by continuous research and development, aiming to refine market approaches and adapt to changing conditions—it is a cycle of innovation, not an effort to conceal underperforming products. We are committed to supporting all active funds and providing the relevant, transparent data for each.
You are correct that the Omnifunds strategy executes trades typically once per day. This is an intentional characteristic of the rules-based system. It is designed as a strategic, systematic approach that executes based on end-of-day market data and calculations, rather than an intraday, high-frequency AI bot reacting moment-to-moment. This specific methodology is a core component of the strategy's design.
Our community chat rooms are designed to be a constructive and supportive environment for members to share knowledge, successes, and questions about the platform, technology, and learning materials. We have guidelines in place to ensure discussions remain productive and respectful. Furthermore, our records indicate that you have not been subject to moderation or censorship within these channels.
Our refund policy is outlined clearly in the agreement you signed at the point of your purchase. It is designed to be fair, and we uphold the terms strictly when a member is eligible.
We must also state for the record that we have no record of you having opened a live trading account with our recommended brokerage partner to implement the Omnifunds strategy. This context is important as it indicates your observations are based solely on introductory materials, rather than live experience with the strategy execution.
We would appreciate the opportunity to discuss your specific concerns privately and review your enrollment and communication history. Please reach out to our Customer Success team directly at [email protected].
Thank you again for your feedback.
The OmniFunds Team