Danny K.
No accountability or care for customers
Software is good so far and tech team is reachable and seems knowledgeable. HOWEVER, after we registered (a rather lengthy process with bank underwriting), and set up all systems, we were informed that porting customer data from Stripe to NMI is broken. This was surprising since before registering we were told via email that it could be done in 1-2 days. For three weeks NMI refused to commit to a completion date. They gave consistently vague responses: "I do not have an update... but I will let you know when I have more information." I was told that I'm not allowed to speak to the "security team" manager of the project. Finally, I got a customer support manager on the phone and she allegedly got the "security team" to commit to completing it the next week. However, they again did nothing. It's now been an entire month with essentially zero effort given to resolving this. It's become clear that fixing the issue is low priority and the company simply hasn't dedicated resources to it. Feels like a bait and switch and has created costly issues for our business. Lack of accountability or dedication to customer care seem to be a real issue. Very unfortunate. Beware.