Average
Based on 257 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
257 approved reviews, newest moderated first
Tim T.
Love NorthOne… this is the first review I’ve ever took the time to do so that says it all!!!
Reply from North OneMar 22, 2022
We love to hear that! Thank you very much for taking the time to leave us a 5-star rating. We're so grateful for your support. Take care and best of luck to you and your small business!
Zuheidy S.
I was recommended NorthOne and I am glad I opened up my new account with them. They met me where I needed the most and provided me exceptional customer services and made me feel like family. Im looking forward to the many benefits they can offer for my business. Wil continue to recommend.
Reply from North OneMar 21, 2022
That's awesome! We're happy to have you as a customer. Glad to hear we made you feel welcome and that you're already enjoying our app and services. Take care and best of luck to you and your business.
karina F.
Great customer service and willingness to explain things and strive to keep your business.
Reply from North OneMar 16, 2022
We're so glad to hear you had a great experience with our support team. We're always happy to help. Thank you for taking the time to leave us a review. Cheers and best of luck to you and your small business!
DrVicki Michelle B.
They are closing my account and not giving a reason why !!! It is a nonprofit organiztion account !!
Reply from North OneMar 16, 2022
Hey there, Thank you so much for taking the time to leave us a review. We are truly sorry for the trouble. I've taken a look at your communications with us for context. I see you've been in contact with out support team about this and we apologize that your experience with NorthOne is not what you had hoped for. For more information, this article on our website may be helpful: https://help.northone.com/en/articles/5879018-what-are-the-unsupported-industries-for-business-accounts If you have any further questions about this or anything else, please feel free to let us know via email. We are happy to help. Thanks again for your understanding, NorthOne Customer Experience
Keisha R.
I sure wish I had known before I opened the account that North One doesn't accept instant transfers from Cashapp, PayPal, Etc. What a ripoff this account is prepaid, like Green Dot prepaid and we're still being charged a monthly fee! It feels so cheap and weird to load funds onto a "business debit" at the local 7-Eleven and to be charged $4.95 to do so. I'm going back to regular banking. Thanks but no thanks.
Reply from North OneMar 15, 2022
Hello there, we’re sorry to hear of the frustrations. Yes, at the moment, instant transfers are not supported using your NorthOne Mastercard® Debit Card. We are looking into methods of supporting this in the future, but in the meantime, we encourage customers to not send instant transfers through CashApp. Instead, when going through the flow in CashApp, the application will allow you to set up an instant transfer to your NorthOne card, however the funds will take the same amount of time as a standard transfer 1-3 business days and CashApp will still charge the instant fee. Because of this, we suggest linking your bank account instead of your card going forward, and only using the free standard transfer method to avoid incurring fees. As for loading cash on your card, NorthOne doesn’t charge any fees for cash loads. The additional ATM fees you may experience are charged by 3rd party ATMs or ATM owners. We do apologize if your NorthOne experience so far is not what you had hoped for, but we are very open to your feedback and appreciate you taking the time to leave us a review. If there’s anything else we can do for you or help you with, please let us know through our in-app chat or by emailing [email protected]. We’re happy to help. Thanks, NorthOne Customer Experience
Jeena R.
NorthOne has the friendliest, quickest, & most helpful customer service I’ve ever interacted with.
Reply from North OneMar 14, 2022
Thank you so much for the 5-stars! We are so grateful for your support. We'll be sure to pass on your kind words to our Customer Experience team. Best wishes to you and your small business. Take care!
Crystal
Had a problem getting my bonuses and when it didn’t hit on time I contacted them and was immediately funded without any issues. Fast reliable, and worth it all.
Reply from North OneMar 11, 2022
Thanks so much for the 5-stars, Crystal! We're always happy to help. Take care and best of luck to you and your small business.
Roger H.
I was concerned about a deposit I made. But i was set at ease when it was explained the deposit would go thru by that night. It did and all is well. I’m new here so now I know I can rely on NorthOne to come through. Thanks!
Reply from North OneMar 10, 2022
Happy to hear that, Roger. We appreciate you taking the time to leave us a nice rating and review. We're excited to be part of your small business journey. Best wishes and take care!
