Average
Based on 257 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
257 approved reviews, newest moderated first
Vicki J.
Ethan was an awesome Customer Rep. He assisted me with getting my bank replacement card. Very professional phone etiquette. I give him the highest ratings.
Reply from North OneMar 10, 2022
Thanks so much for taking the time to leave us a 5-star rating! We really appreciate it, Vicki. We'll be sure pass on your kind words to our team. Take good care and best of luck to you and your small business!
KandDy C.
Very punctual with responding, and helping
Reply from North OneMar 9, 2022
Thanks so much for the 5-star rating - Our Customer Expereince Team is always happy to help. Take care and best of luck to you and your small business!
abokakool M.
Hi I just wanted to know if I can sign up with you guys
Reply from North OneMar 8, 2022
Hey there, thanks so much for reaching out here! Yes, you can absolutely apply for an Account with us. Here's the info you'll need to get started: Valid Government Issued Photo ID Valid Phone Number SSN EIN (if applicable) Home and Business Address Details about your company and owners (if applicable) When you're ready, you can head over to join.northone.com or the NorthOne mobile app to apply. Feel free to reach out to [email protected] if you have any questions along the way. We're always happy to help. --- Banking services provided by The Bancorp Bank, Member FDIC. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
eCommerce H.
The customer service was quick efficient and helpful. I couldn’t be happier. I wish more companies were better at customer service like North One bank!
Reply from North OneMar 8, 2022
Thank you so much! Our Customer Experience team is always happy to help. So glad to hear we were pleasant and helpful. Cheers and best of luck to you and your small business!
Rima
very professional and responsive
Reply from North OneMar 4, 2022
Thank you so much for the 5-stars. We really appreciate your support. Take care and best of luck to you and your small business!
Cecilee B.
Non-stop run-around, and then they closed my account...banking for an educational nonprofit...without notice or explanation.
Reply from North OneMar 3, 2022
Hey there, We're truly sorry for the inconveience here. All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your Account. We understand this may not be the desired outcome, and we do apologize for any inconvenience caused. If we identify that your Account is not a great fit for NorthOne, our aim is make the Account closure process as smooth as possible. I see you've been in touch with our Customer Experience team already but if you have any further questions or concerns, please feel free to let us know. We're happy to help. Thanks, NorthOne Customer Experience
Mun P.
I have had to talk with an attorney and file complaint with bbb. They lied to me this company takes people money.
Reply from North OneFeb 23, 2022
Hello there, Thanks so much for reaching out here and our apologies for any frustrations. I’ve taken a look at your case specifically for context. All financial service companies are required to evaluate their products, services and customers periodically. As a part of our reviews, we occasionally request identity, business, transaction, or other documentation or information, and we may suspend the Account as part of that process. I see you have been in touch with our Customer Experience team about this. Once you follow the instructions we have sent you on January 7th, 1:42PM EST, we can proceed with your requests. If you have any questions at this time, please feel free to respond to the email sent or get in touch with us at [email protected]. We’re happy to help. Thanks, NorthOne Customer Experience
Rebecca D.
The opening process was really fast and easy but my issue is that i use Cashapp, paypal and venmo in my business and was not told they do not encourage people to transfer money from these into your account. I* transferred money instantly from Cashapp into my checking account and guess what? I have to wait to get my money 1-3 days. This should be told to your customers because some of us is still trying to transition from using these payment options
Reply from North OneFeb 4, 2022
Hi there, Thank you so much for taking the time to reach out to us. We are truly sorry for the trouble here. I have looked into your case specifically and see you have already chatted with our support team about this. As you know, deposits from Cash App, even instant ones, will take 1-3 business days to reflect in your NorthOne account. Currently, instant transfers are not supported using your NorthOne Mastercard® Debit Card. This, unfortunately, includes CashApp, Venmo, and Apple Pay. We have received lots of feedback about this and are actively looking into methods of supporting this in the future. In the meantime, while we develop an instant transfer feature, we would encourage you to not send instant transfers through CashApp. When going through the flow in CashApp, the application still allows you to set up an instant transfer to your NorthOne card, but the funds will take the same amount of time as a standard transfer (1-3 business days) and CashApp will still charge the instant fee. We suggest linking your bank account instead of your card, and only using the free standard transfer method to avoid incurring fees with CashApp. We certainly understand how this could cause an inconvenience and we do apologize for the trouble this may have caused you. Once we do have an instant transfer feature set up with some of our integrations, we will absolutely let all customers know. Thanks so much for your understanding. If you have any further questions, please feel free to reach out to us in-app. We’re happy to help where we can. NorthOne Customer Experience
