Excellent
Based on 369 reviews
Nova Warranty4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As a leading car warranty provider, we are proud to offer our customers the best and most competitive coverage plans in the industry. Our extensive experience in the field allows us to tailor our plans to meet the unique needs of our customers, offering comprehensive protection at affordable prices.We stand behind our commitment to providing top-notch customer service, transparent terms and conditions, and hassle-free claims processing. Our experienced team is available to assist our customers with any questions or concerns they may have, ensuring they receive the support they need when they need it.Furthermore, we constantly strive to improve our services to better meet the evolving needs of our customers. From the flexibility of our plans to the efficiency of our claims processing, we are dedicated to providing the best possible experience for our customers.Overall, we believe that our dedication to quality, affordability, and customer satisfaction sets us apart as the best and most competitive car warranty company in the industry. We are confident that our customers will agree that choosing us for their extended car warranty needs is a wise and beneficial decision.
Nova Warranty (novawarranty.com) has 369 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
369 approved reviews, newest moderated first
Issa B.
“The customer service representative communicated exceptionally well throughout the entire call. They were friendly, professional, and explained everything clearly and patiently. I felt listened to and valued as a customer. Their ability to convey information in a calm and reassuring manner made the experience smooth and stress-free. Excellent communication all around!”
John Y.
Mr. Miller explained the details of the policy and offered discounts to my satisfaction. The explanation of no deductible and no third party parts was the determining factor.
Carmel F.
May 8 2025 I would like to let people know that I was shopping around for an extended warranty policy I had talked to 3 other companies before speaking to Nova and talking to Lucas he was very helpful and didn’t make me feel pressured.He worked with me to get me in a excellent warranty policy. If you are looking for extended warranty please contact Lucas.
Mason Y.
Mary did a great job of explaining the benefits of NOVA Warranty and did a great job explaining the plans benefits. She got her supervisor/Olivia on the line to answer questions with the help of her technical expert to answer questions about 2 things that had been noticed by the Cadillac dealership about 1 year ago (front control arm bushings and timing cover) We were very pleased that since neither were mechanical failures affecting the operation of the vehicle....they would be covered if they failed in the future. Mary was very helpful, courteous and competent.
Anil B.
this is very bad company what they agree in the agreement they dont do thay never use this company they want just money no service
LINDA M.
As a 70yr old senior, my overall experience with Nova Warranty through Lucus Miller as a consultant was great. With his patience in explaining ( and sometimes have to repeat) what was offered, what to expect and how things worked. He was professional and adding many discounts that I did qualify for to help with the cost and offered an opportunity to break up the payment to make it doable. I am very grateful for that. He returned a call in a timely manor and answered my questions to my understanding. A lot of people don’t have the patience to deal with seniors and that is a credit to your company. Thank you!!!
Parker
Lucas was great and easy to work with. Was able to offer me a great discount on my warranty.
Ronald W.
It was obvious Nick knew how to do his job. It was the personal aspect that made the process pleasurable. Nick knows how to listen to the customer and take an interest in what I said. We talked about my retired status and family situation. Nick easily transitioned between work and personal discussion.
