Excellent
Based on 387 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Defensive Driving and Traffic School, Online or Classroom format.
National Traffic Safety Institute (ntsi.com) has 387 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
387 approved reviews, newest moderated first
Ivan G.
Super easy !!!!!!
Reply from National Traffic Safety InstituteNov 30, 2025
Hello Ivan, Thank you for taking the time out of your busy day to leave us this great review. We are thrilled to hear how easy and worth it our course was for you. Thank you again Ivan for taking the time to leave your review. Welcome to the NYSI Family!
Dustin I.
They state on their website they will "beat the price" of a competitor and they simply do not beat the price. They only offer to match the price. They state they will BEAT the price. Matching is not beating. Also the woman on the phone was insanely rude to me immediately and just generally unpleasant and unprofessional. If NTSI is reading this you can review the phone call 10/24/25 1:08pm pst. She stated that “beating a price” is an “idiom/saying” and beating a price doesn’t mean a lower price. lol I don’t think a traffic school employee has the privilege of changing the generally understood definitions of words in American English. I reported them to the BBB and will be reporting them for misleading advertising to the FTC when the government reopens. EDIT: I appreciate the prompt reply and the free course. I just want to state for the record that I did not fabricate or even exaggerate any of my interaction with the customer service woman named Kayla (who I wasn't going to name publicly but the company did here). There was no delay in communication/phone connection and she never once offered a lowered price instead argued about the definition of "beating" a price and many times said to me that "its called a price match guarantee which means we only match the price" and when I tried to read the exact language on their website (~2 sentences long btw) she was incredibly rude and wouldn't let me get a word in and said she didn't need me to read her their website and reiterated many times that "beating a price" is simply an "idiom" and doesn't mean a lower price.
Reply from National Traffic Safety InstituteOct 30, 2025
Hi Dustin, NTSI looked into this incident and sent you the following via email at 9:38 AM, on Tuesday October 28th, after an exchange of several emails: Regarding the customer service you received, we don't have a recording and our CSR Kayla does not have the same perception of the interaction as you do. She has stated that she was offering $1 off the price which would have complied with "beating the competitor" language since the price would have been $18.95. She also mentioned that there was a terrible delay on the phone line at the time you called and it was very hard to have effective communication. Since I wasn't on the call and don't have a recording, the only thing I can do is ensure that Kayla is properly trained and continues to give great service, which has been our experience. There have been no complaints whatsoever about Kayla and her time with NTSI until this incident, and in fact many messages praising her customer service by name. As previously mentioned, we will offer you the course for free, which means we are complying with our terms of our website language. We trust this will be sufficient for you to rescind your BBB complaint an removes any potential issues with the FTC. Thanks for your patience while we looked into this, and again I apologize on behalf of NTSI that your experience was not completely satisfactory, even if the outcome is. Brian Horsley President NTSI
T G.
pos company ripped my daughter off on a 5 hour course!!!! charged $50 then let her spend 5 hours in the course just to tell her at the end that she needs to be 18. they have all the her information to see her age !!! then the women was nasty on the phone and wouldn't even give a refund. Now I see why they don't have a Google reviews page because it would be all bad. SCAM company don't use them!!!!
Reply from National Traffic Safety InstituteAug 28, 2025
Hello Corie/T Geronimo NTSI has over 50 years of experience offering top notch customer service. We welcome legitimate customer feedback, however in this case your review was dishonest. All registrants for NYOL5HR are required to confirm that they meet the state age requirement during enrollment. When registering you checked a box that clearly states that the student taking the class is over 18 years old. Per NY regulations, our system logs this confirmation at the time of registration. If you do not meet the requirements the system will prompt you "You must be at least 18 years of age" which will not allow you to proceed unless the age requirement is met. At another point during the registration process, you typed "I Agree" stating you meet the age requirement and have a valid photo permit. We upload course completions to the NY State DMV. In your daughter’s case it was rejected by the DMV because you entered a false Date Of Birth to satisfy the age requirement, which did not match your daughter’s actual DOB. We e-mailed you on 08/11/2025, and then again on 08/17/2025 requesting clarification. Once we verified your daughter’s actual DOB, we saw the registration information did not reflect her actual DOB. We confirmed with you in another email that your daughter did not meet the age requirements set forth by the NY State DMV. You called our customer service line upset that your daughter was refused by NY DMV, but that wasn’t NTSI’s fault, it was directly your responsibility, you chose to ignore the rules and the confirmations and enter false information. We have a recording of the interaction and our CSR was completely professional, she explained the rules of the NY State DMV to you calmly and clearly. She then correctly explained why you were not entitled to a refund, at which point you threatened to leave a negative review. We delivered a service that costs money, you used the service knowing that you had entered false information. Again, we welcome and are happy to learn from legitimate feedback, whether positive or negative. In this case, the takeaway for you should be, take responsibility for your own actions. We’ve blocked your family from using NTSI’s services in the future, but we wish your daughter the best of luck in finding a course that’s the right fit for her, once she’s 18.
Jessica A.
Was easy and understandable
Reply from National Traffic Safety InstituteAug 1, 2025
Hello Jessica, Thank you for you wonderful review as well as those five fabulous stars! We at NTSI work hard to bring curriculum that is both engaging and easy to navigate. We are excited to know that we have hit that mark with you Jessica. Thank you again for your wonderful review Jessica! Please stay safe!
francis andres soriano C.
It was amazing. I could take it at my rhythm, support is very fast.
Reply from National Traffic Safety InstituteAug 1, 2025
Hello Francis, Thank you for taking the time from your busy day to leave us this Fantastic review as well as you five fancy stars! We are elated to hear of your experience with both our course and our staff. We want to thank you again Francis for your Fantastic review! Welcome to our NTSI Family!
Zatchell Z.
I used this app two times and I don’t have regrets with their service. I personally recommended it.
Reply from National Traffic Safety InstituteJun 13, 2025
Hello Zatchell, Thank you for taking the time out of your busy day to leave us this wonderful review and those five dazzling stars! We at NTSI are thrilled to hear of your loyalty with our company! We are just as thrilled to know that you would recommend NTSI. Thank you again Zatchell for this wonderful review! Stay Safe!
Stacy
APP IS A SCAM DONT USE IT THEY KICK YOU IF YOU FORGET YOUR FAVORITE FRUIT AFTER WATCHING AN HOUR OF VIDEO I really HATE NYS ITS A SCAM USE A DIFFRENT SITE PEOPEL
Reply from National Traffic Safety InstituteApr 30, 2025
Hello Damone, Thank you for taking the time to leave your review! We at NTSI understand your frustration regarding security measures during the course. These measures are MANDATED by the the NY State DMV and we must adhere to the rules set forth by the DMV. We thank you again Damone for taking the time to leave us this review. Please stay safe out there on the roads!
Judi M.
The information in the course was easy to understand, including videos impressed the information on my mind and sent a powerful message. I appreciate being allowed the time to complete the course.
Reply from National Traffic Safety InstituteMar 25, 2025
Hello Judi, Thank you for taking time out of your day to leave this wonderful review and those five dazzling stars! NTSI is dedicated to bringing engaging courses to the market, which makes your review so very rewarding to NTSI. Thank you again Judi for your wonderful review. Welcome to our NTSI family!
