National Traffic Safety InstituteReviews of ntsi.com

Reply from National Traffic Safety InstituteOct 30, 2025

Hi Dustin, NTSI looked into this incident and sent you the following via email at 9:38 AM, on Tuesday October 28th, after an exchange of several emails: Regarding the customer service you received, we don't have a recording and our CSR Kayla does not have the same perception of the interaction as you do. She has stated that she was offering $1 off the price which would have complied with "beating the competitor" language since the price would have been $18.95. She also mentioned that there was a terrible delay on the phone line at the time you called and it was very hard to have effective communication. Since I wasn't on the call and don't have a recording, the only thing I can do is ensure that Kayla is properly trained and continues to give great service, which has been our experience. There have been no complaints whatsoever about Kayla and her time with NTSI until this incident, and in fact many messages praising her customer service by name. As previously mentioned, we will offer you the course for free, which means we are complying with our terms of our website language. We trust this will be sufficient for you to rescind your BBB complaint an removes any potential issues with the FTC. Thanks for your patience while we looked into this, and again I apologize on behalf of NTSI that your experience was not completely satisfactory, even if the outcome is. Brian Horsley President NTSI

Reply from National Traffic Safety InstituteAug 28, 2025

Hello Corie/T Geronimo NTSI has over 50 years of experience offering top notch customer service. We welcome legitimate customer feedback, however in this case your review was dishonest. All registrants for NYOL5HR are required to confirm that they meet the state age requirement during enrollment. When registering you checked a box that clearly states that the student taking the class is over 18 years old. Per NY regulations, our system logs this confirmation at the time of registration. If you do not meet the requirements the system will prompt you "You must be at least 18 years of age" which will not allow you to proceed unless the age requirement is met. At another point during the registration process, you typed "I Agree" stating you meet the age requirement and have a valid photo permit. We upload course completions to the NY State DMV. In your daughter’s case it was rejected by the DMV because you entered a false Date Of Birth to satisfy the age requirement, which did not match your daughter’s actual DOB. We e-mailed you on 08/11/2025, and then again on 08/17/2025 requesting clarification. Once we verified your daughter’s actual DOB, we saw the registration information did not reflect her actual DOB. We confirmed with you in another email that your daughter did not meet the age requirements set forth by the NY State DMV. You called our customer service line upset that your daughter was refused by NY DMV, but that wasn’t NTSI’s fault, it was directly your responsibility, you chose to ignore the rules and the confirmations and enter false information. We have a recording of the interaction and our CSR was completely professional, she explained the rules of the NY State DMV to you calmly and clearly. She then correctly explained why you were not entitled to a refund, at which point you threatened to leave a negative review. We delivered a service that costs money, you used the service knowing that you had entered false information. Again, we welcome and are happy to learn from legitimate feedback, whether positive or negative. In this case, the takeaway for you should be, take responsibility for your own actions. We’ve blocked your family from using NTSI’s services in the future, but we wish your daughter the best of luck in finding a course that’s the right fit for her, once she’s 18.

Reply from National Traffic Safety InstituteApr 30, 2025

Hello Damone, Thank you for taking the time to leave your review! We at NTSI understand your frustration regarding security measures during the course. These measures are MANDATED by the the NY State DMV and we must adhere to the rules set forth by the DMV. We thank you again Damone for taking the time to leave us this review. Please stay safe out there on the roads!

Reply from National Traffic Safety InstituteDec 12, 2024

Hello Pat, We are sorry to hear that your recent experience does not match the 100's of other satisfied NTSI customers. NTSI prides itself as having one of the best customer service departments in the industry we are sorry to hear we did not hit that mark with you. Thank you again Pat for your review, please stay safe!

Reply from National Traffic Safety InstituteFeb 29, 2024

Hello X AE A twelve 1, Thank you so much for your review with your personal experience with our course. Unfortunately everything you are commenting on is out of our control. Regarding the timers, this is a state requirement, which is set to a 6th grade pace and NTSI can do nothing about that. We understand it can be frustrating for faster readers. We are constrained in how graphically we can present the course and the language we can use by state law and regulatory interpretations. We are mandated to include all the information you referenced, the state will not approve the course if we do not adhere to their guidelines. Whether the state takes into the account the AAP guidelines I can't say, but I can confirm that the state approved this course and mandates the information in it. In regard to the test, we will review the wording of the test questions, but again content of the questions are state mandated, and the language is state approved we have very little flexibility in what we can present. The jurisdictions are the exact entities that specify what content the course must have, the speed it plays at, and the graphical content. The course you took was specifically approved bu the jurisdiction. Thank you again for sharing your personal experience with NTSI and please stay safe out on the roads!

Reply from National Traffic Safety InstituteAug 24, 2022

Denea, NTSI regrets that you experienced frustration with your recent traffic school experience. However, NTSI records all calls for customer service satisfaction, and after thorough review of your call, we can confirm that our rep did not treat you poorly in any way. Quite the contrary as the recording shows our rep was calm, kind, comforting, provided thoughtful answers, and even offered a refund that you declined. In the end you used the threat of retaliation against our rep, telling her you were going to post her full name on the internet with the obvious intent of maligning her and NTSI, and then you hung up on her. Further review of your case, and said recorded customer service call, shows that you registered for the wrong court. The court system servers noted this error and auto transferred you to the correct court and the next time you logged into your course you were greeted with a Student prompt to "Settle Payment" which was the difference of the court fee between the incorrect court and the correct court. You then entered your credit card information again and the payment was processed. On 8/22/22 at 5:35PM an email confirming this additional payment was sent. No extra money was taken. NTSI does not have the ability to run a card after a payment has been made. NTSI does not store any credit card information. The only option NTSI has after a payment is to refund or void. NTSI stands by our CSR Supervisor; she is one of the best in the field as evidenced by her superlative treatment of you and the genuine kindness demonstrated as she explained all of the above as well as suggested solutions that you rejected. NTSI did everything we possibly could, and we wish you well with your traffic school needs.

Reply from National Traffic Safety InstituteAug 1, 2022

Jazmine, Normally this is the part where NTSI would ask what were the concerns that caused you to leave such a low rating, however you were thoughtful enough to leave a detailed review that highlights your issues and personal experience with your course. Please note that 100% of all of those interface requirements are *MANDATED* by the State and by the rules and regulations that govern such courses. NTSI, like all course providers, are required to meet specific metrics and employ certain course features, in order to comply with the laws of each state. We share this info not as an excuse, but in the hopes that you will understand our position, and the high standard we have to meet by maintaining these regulations and requirements. Regardless, we are genuinely sorry to hear that you were so significantly impacted by the nature of these course regulation parameters. Even though the vast majority of our valuable customers have post high praise, we still hate seeing even one unsatisfied customer. Yet, we are still grateful for your time and review. Comments, reviews, and even negative feedback like yours, are so valuable to NTSI as they allow us to gain insight into the expectations of our valuable customers. Thank you again for this review, and please stay safe out on the roads Jazmine!

Reply from National Traffic Safety InstituteNov 29, 2021

Arvin, We are terribly sorry that your experience does not match the 100's of other satisfied NTSI customers that leave 5 star reviews. Our Customer Support team did endeavor to work with you regarding logging you in after hours and diligently worked to make this experience a positive one, but sometimes no matter what NTSI does, a customer is unsatisfied and while we wish we could change that, alas sometimes we cannot. We do want to thank you for taking the time to complete the course and for joining our family of safer drivers. We wish you well Arvin and please stay safe!