Excellent
Based on 934 reviews
Nu Image4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nu Image is a telehealth company founded in 2004 in New Jersey by Andreas Dettlaff. In 2008 we moved to Tampa and went fully online — we are not a store or a brick-and-mortar clinic.Through our digital health platform we connect patients with licensed providers for online consultations and prescriptions across weight loss, hormone care, sexual health, and general wellness. Care is delivered with privacy and convenience: virtual visits, continuous support, and discreet shipping from licensed pharmacies. Serving patients in all 50 states. LegitScript certified since 09/15/2021.Visit nuimage.com to get started.
Nu Image (nuimagemedical.com) has 934 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 75 reviews with 1 star · Clear filters
Luke
Cancelled my subscription over a year ago, their support claims I only postponed the subscription and now I am being charged $800. Only email I get a year after cancellation is that my order has been shipped... called their support and they say nothing they can do.
Dave R.
I started the semiglutide and lost weight. But then I started putting the weight back on. I contacted them and it took 6-7 days for a reply and it was just them asking questions. After answering the questions it has been 8 days with no reply. I have now put all the weight I lost back on while STILL doing my weekly injections. I paid for a year up front at $99 a month. Maybe that is why the customer service and replies from the doctor are taking so long.... They ALREADY have my money!!!!
Reply from Nu ImageSep 14, 2026
Thank you for sharing this with us. This doesn’t reflect the experience we aim for at Nu Image, and we’d like to look into it further with you. Please contact our support team at [email protected] or 888-520-3438 so we can review your account and help right away — our team is here and responsive.
James W A.
I had planned on ordering the weight loss product, but at checkout, they required a full 3 month payment which I am unable to pay. Why can't they charge customers on a monthly basis??? They would get more orders that way.
Reply from Nu ImageFeb 10, 2026
Thank you for your feedback, James, and for taking the time to share your thoughts on your recent experience—we truly appreciate you reaching out. We’re sorry to hear that the requirement for a full 3-month payment at checkout prevented you from moving forward with your weight loss order. We understand how frustrating that can feel when you’re excited to start and monthly billing would make it more manageable. Your suggestion about offering monthly options to encourage more orders is valuable, and we always take client input like this seriously as we work to improve accessibility and flexibility for everyone. Our current structure for many weight loss programs (including GLP-1 treatments like Semaglutide) often involves upfront payments for multi-month supplies to help keep overall costs lower, ensure consistent treatment continuity under physician supervision, and cover the comprehensive support included (consults, shipping, etc.). That said, we do offer various plans and promotions over time, including some month-to-month options or longer commitments with adjusted pricing—availability can depend on the specific program or current offers. We’d love the chance to help make this work for you if you’re still interested! Please reach out directly to our support team at nuimagemedical.com/contact with your details, and we’ll personally review your options, check for any flexible payment arrangements, current promotions, or alternative plans that might better fit your budget. We’re committed to supporting your goals and want to ensure you feel confident every step of the way. Thank you again for your honesty and for considering Nu Image Medical—we value clients like you and hope to have the opportunity to earn your trust in the future.
James T.
Not only did I have to chase down my 2nd 6 month order of GLP-1 but when they sent it, the medication was absent from the sealed package. Only the needles and alcohol pads. However I hadn't noticed until the "7 day window" was past because I didn't need to use the new medication yet. They have refused to send the appropriate meds or a refund and even used a fake image from the pharmacy with no details to claim it was sent. Let me repeat: There were no medication vials in the delivered package. Don't waste your money here.
Reply from Nu ImageFeb 10, 2026
Thank you for taking the time to leave your feedback—we’re truly sorry to hear about the difficulties you’ve experienced with your order, including the delays in delivery and the issue with the contents of your package. We take concerns like these very seriously, as our goal is always to provide reliable, timely service and high-quality care to every client. At Nu Image Medical, we partner with licensed, state-compliant pharmacies to fulfill and ship prescriptions (please note that Nu Image Medical is a telehealth provider and does not directly ship medications ourselves). Every package is documented with full images and video of the filling and packing process to ensure accuracy and transparency. If there’s any discrepancy with what was received, we encourage reaching out directly to the pharmacy team—they can provide copies of that documentation for your review. Our policy requires that any issues with damaged, missing, or incorrect items in a shipment be reported within 48 hours of delivery receipt. This strict timeframe (shorter than the 7-day window in some cases) is in place to help prevent fraud, abuse, or misuse of prescription medications like GLP-1s, while still allowing reasonable time to inspect upon arrival. We understand this can feel limiting if the issue isn’t noticed right away, and we’re sorry if that contributed to the frustration here. We’d genuinely like to look into this further and see if there’s any way we can assist or make things right within our guidelines. Could you please reply at nuimagemedical.com with your order number, tracking details (if available), and any photos of the received package? Alternatively, reach out directly to our support team at [email protected] or through your patient portal—we respond quickly and can connect you with the pharmacy if needed. Thank you again for your honesty in sharing this—we value every piece of feedback as it helps us improve. We’re committed to supporting your health journey and hope we can resolve this to your satisfaction.
Thomas M.
This is a total scam. Stay away from this place. Zero accountability, will keep you subscribed and charging you even after you cancel. What a total joke of a company.
Reply from Nu ImageOct 12, 2026
Thomas, thank you for taking the time to post this. A Nu Image® subscription renews on the schedule chosen at checkout, which is also explained in our Refund & Auto-Bill Policy linked on our website, and patients receive a reminder email 48 hours before each renewal. The exact "Renews on" date is always visible in the Auto Refills section of the account, and a subscription can be cancelled there at any time, or by emailing or calling us, with the portal confirming a cancellation on screen. An order that has already been placed or is being prepared will still ship, but cancelling stops everything after it. We never want anyone to feel stuck, so if something didn't line up the way you expected, please reach us at [email protected] or 888-520-3438.
Suze & Markus G.
If I could rate this company with NEGATIVE 5 stars, I would. They are criminals. First of all, the semiglutide pills did not work for my husband or myself. Ok, no big deal, they don't work for everyone. We began trying to cancel our subscriptions for the medication back in December of 2024. They continued to bill us as useless medication began stacking up around the house. In February of 2025, we chatted with them, emailed them and spoke with someone on the phone. We believed that FINALLY the subscription was cancelled. Now, September2025 we just received an email saying that the medication is on its way and that $832.00 would be charged to our credit card. This is CRIMINAL ACTIVITY. We figure that they owe us approximately $3,000.00 for a years worth of this useless medication that we told them we did not want after the first couple months of use.
Reply from Nu ImageOct 12, 2026
Suze and Markus, we're sorry the medication wasn't the right fit for either of you, and we appreciate you saying plainly that it doesn't work for everyone. Our subscriptions are designed so treatment isn't interrupted, which is why each one renews on the schedule the patient picked at checkout, whether that's monthly or a longer prepaid plan. Cancelling can be done at any time, and it stops the next renewal, although an order already placed or being prepared will still go out. A cancellation is complete once it shows under Inactive Auto Refills in your account or our team confirms it, so if you received a notice you didn't expect, we'll gladly review the history with you privately. You can reach us any time at [email protected] or 888-520-3438.
Autos
SENT A MESSAGE AFTER 2 YEARS ON TREATMENT ABOUT RECENT BLOODWORK. NO RESPONSE IN ANY FORM. SO I CANCELLED. YOU BETTER BET I GOT 4 PHONES CALLS ABOUT TRYING DIFFERENT PRODUCTS WITHING THE HOUR OF CANCELING. THE PRODUCT WORKED BUT DONT EXPECT SUPPORT
Reply from Nu ImageOct 12, 2026
Thank you for two years with us and for saying the product worked for you. Questions about lab results go to your prescribing provider through the Messages section of your account, and if a reply ever seems slow, our support team can follow up with the provider on your behalf. Cancelling is always your decision, and if any calls afterward felt like too much, you're welcome to tell us your contact preferences and we'll respect them. If you'd ever like that bloodwork question answered, we're here at [email protected] or 888-520-3438.
Joshua L.
I joined back in December and I had my blood work done . After I got my results, I wanted to speak with Dr. Wolf through the chat feature. It is now been over a month and I have heard nothing from him. I have emailed Nuimage multiple times and called and can't get to anyone to talk so I don't even know what to do now.
Reply from Nu ImageOct 12, 2026
Joshua, thanks for flagging this, and we understand how frustrating waiting on a lab follow-up can be. Patients can message their prescribing provider any time through the Messages tab on their order, and providers answer as their schedules allow. When a reply runs longer than expected, emailing or calling our support team is the fastest way to get it escalated. Please reach out at [email protected] or 888-520-3438 and we'll help get your question in front of the provider.
