Excellent
Based on 864 reviews
Nutrisense4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Nutrisense, we’re on a mission to help our members discover and reach their health potential through powerful data, actionable insights, and accountability.You’ll leverage the Nutrisense app to track your daily activity to see how food, sleep, exercise and stress impact your glucose. Real-time data from your continuous glucose monitor (CGM) give you a view of your blood glucose trends. Finally, your partner in this journey, your dietitian, will provide you with personalized, data-driven insights and guidance to help you build sustainable and healthy habits.Our valuesPersonalizationWe support the personal and varied needs of our members, acknowledging that each and every health journey is unique.DiscoveryWe help our members arrive at ‘aha’ moments of discovery through a balance of data-driven insights and professional expertise.InsightWe help our members understand complex health & wellness topics and translate their data into actionable insights.CommunityWe strive to make every member's story a success story and value the feedback we receive from our members.EmpowermentWe give our members tools and information to identify red flags, adopt new habits and improve their lives.Want to learn more? Take our onboarding quiz today to see which plan is the most appropriate for you.
Nutrisense (nutrisense.io) has 864 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
864 approved reviews, newest moderated first
Jared B.
Customer service was very responsive and helped to resolve any and all concerns.
Reply from NutrisenseFeb 17, 2025
We love hearing this! 🎉 It’s always our goal to be there for you whenever you need us, and we’re so glad our team could help resolve your concerns quickly and effectively. If there’s ever anything else you need, don’t hesitate to reach out. We’re here for you! Best regards, Juan your Nutrisense Customer Support Team Lead
Leslie P.
Excellent customer service; prompt and super helpful
Reply from NutrisenseFeb 12, 2025
We’re so happy to hear that our customer service team knocked it out of the park for you! ⚾️✨ Helping you is our favorite thing to do, so this made our day. If there’s ever anything else you need, you know where to find us. Keep thriving! Best regards, Juan your Nutrisense Customer Support Team Lead
BE
Overall it’s been a good experience with Nutrisense. The product itself works well as advertised and it’s been super helpful for me to learn about my body and metabolism. I had an issue with billing which was super frustrating because once a CGM is shipped it can’t be returned even if it isn’t opened and even if it wasn’t requested. However customer service was really helpful and tried their best to give other options including a partial refund. In the end, it worked out even though it was more money than I planned on spending. It was a glitch in the system so I imagine this doesn’t happen often ands I was still able to use all of the devices so it was worth it.
Reply from NutrisenseFeb 12, 2025
Thank you so much for sharing your experience, we’re thrilled to hear that Nutrisense has helped learn more about your body and metabolism! That’s what we’re here for. 😊 I’m really sorry about the billing hiccup you encountered, it’s not the smooth experience we aim for, and I appreciate your understanding as we work to resolve it. It’s great to hear that our customer service team was able to help and that everything worked out in the end. Thanks for giving us the chance to make it right, and we’re so glad you found value in using the devices. If there’s ever anything else you need, we’re here for you! Best regards, Juan your Nutrisense Customer Support Team Lead
Tyrrell V.
So, you pay like $250 per month for ZERO support. It takes about 2 weeks to receive the sensor once you are billed for it. So if you are billed on Feb 12th, they send out the replacement sensors ON that date so by the time you receive them the month is half way through and you've been paying but haven't been able to use the app. There is no number to reach anyone and you go in circles with the chat people and the people on email. For $250 per month they could at least respond in a timely manner.
Reply from NutrisenseFeb 12, 2025
Thank you for sharing your experience, and I’m truly sorry to hear about the frustrations you’ve encountered. This isn’t the level of service we strive to provide, and I completely understand how disappointing this must feel, especially when you’re investing in your health. We’re already looking into the issues you’ve raised, particularly around sensor delivery and support responsiveness. Your feedback is incredibly important to us, and we’re committed to making this right. I’ll be reaching out to you directly so we can resolve this as quickly as possible. Thank you for bringing this to our attention, and I appreciate your patience as we work to improve. Best regards, Juan your Nutrisense Customer Support Team Lead
Barb
Renee was very helping in getting my insurance question resolved. It took awhile, but she stuck with it and kept me updated along the way!
Reply from NutrisenseFeb 8, 2025
We love hearing this! Renee is truly dedicated to helping our members, and we’re so glad she could assist you. Thanks for your patience and for sharing your experience! 😊 Best regards, Juan your Nutrisense Customer Support Team Lead
chad P.
I've been going through this company for a couple years now and you have always delivered. Thank-you for all you do and your help
Reply from NutrisenseFeb 8, 2025
Wow, a couple of years—thank you for being part of the Nutrisense family! We truly appreciate your support and are so happy to be on this journey with you. 💚 Best regards, Juan your Nutrisense Customer Support Team Lead
Elena Salgado E.
Quick response. Helped me do what I needed. Gave detailed instructions.
Reply from NutrisenseFeb 8, 2025
We love to hear that our team was able to assist you quickly and effectively! Thanks for sharing your experience. 😊 Best regards, Juan your Nutrisense Customer Support Team Lead
Kristi
Renee was very helpful is answering my questions and taking care of the issue for me.
Reply from NutrisenseFeb 8, 2025
So glad to hear that Renee was able to assist you! We’ll be sure to share your kind words with her. 😊 Best regards, Juan your Nutrisense Customer Support Team Lead
